Michael Cooper Email & Phone Number

Nationwide

Nationwide

- Responsible for post-training development of agents and supervisors in four call centers- Increased sales and operational efficiency by forming team structures and increasing development- Produced a continued increase in sales by Implementing a training and coaching curriculum for the sales reps and supervisors - Traveled approximately 30 percent of employment between three of company’s locations

- Managed inbound sales team consisting of 15+ debt counselors- Monitored, developed, motivated and disciplined team to ensure all sales & quality goals were maintained and sales skills improved- Consistently exceeded performance expectations such as closing percentage, “packet return” percentage, and quality goals- Introduced successful performance enhancing activities such as team building exercises and contests

Us & Canada

- Managed as many as eight outsourced Call Centers running various inbound/ outbound programs- Led new program launches within the US and Canada two/three weeks per month- Responsible for Sales Per Hour, Contacts Per Hour, leads and “upsells” on site and remotely- Extensive background in the acquisition of credit cards, cellular phones, and satellite television for clients such as AT&T Wireless, Cingular, World Com Wireless, Direct TV, and Direct Merchant’s Bank- Consistently increased productivity by successfully leading motivational and educational focus groups for sales skills and supervisor training- Developed curriculum for product knowledge and sales training for multiple sites

Phoenix, Az

- Hired, trained, and developed quality assurance & sales representatives- Instructed new hire classes on company policies, sales fundamentals, product knowledge, and computer skills in an inbound/ outbound call center environment- Maintained an above average retention of new hires - Successfully facilitated startup of a second call center - Experienced in home equity loans/ lines & credit card enhancement programs for major banking institutions

Phoenix, Az

Sales Supervisor- Promoted from sales representative within three weeks of being hired- Monitored, developed, motivated, and disciplined a team of 12- 24 sales representatives on properly handling multiple sales programs- Consistently exceeded sales, quality & retention goals for clients such as Discover Card, Columbia House, Providian BankSales Representative- After a week of training, was top sales rep in training class- Within two weeks, was top sales rep on team- Within 3 weeks, was promoted to Sales Supervisor – the fastest promotion in company history

Biology, Chemistry

Molecular Biology

Activities and Societies: Wrestling

Education record

Activities and Societies: - Last 2 years lead as Captain in 4 years of Varsity Wrestling - 2 years on the Debate Team - Additional stuff.