Michael Cooper

Michael Cooper Email and Phone Number

Call Center Training & Operations Specialist @ OmniCare365
durant, oklahoma, united states
Michael Cooper's Location
Greater Phoenix Area, United States
Michael Cooper's Contact Details

Michael Cooper work email

Michael Cooper personal email

About Michael Cooper

Michael Cooper is an exceptionally talented, world-class sales trainer & coach. Not only does Michael have natural energy, charisma, and humor that commands attention, he has a unique understanding of sales that few others have. In his 20+ years of experience selling, developing & leading salespeople & their managers, Michael has acquired a plethora of effective, field-tested persuasion skills. When coupled with his passion for teaching, he’s able to produce impressive and lasting results at the individual and group levels. From the moment he walks into a sales room, he’s laying the foundation to enhance the skills, morale, and thereby the sales. This naturally translates to more commission for the sales reps and more profits for the company. The bottom line is, Michael Cooper is about producing results. Period. Michael spends most of his free time traveling the world. He has a hunger for learning new languages and cultures. Additionally, he volunteers his time teaching English and offering his professional services, pro bono, to those in need.

Michael Cooper's Current Company Details
OmniCare365

Omnicare365

View
Call Center Training & Operations Specialist
durant, oklahoma, united states
Website:
omnicare365.com
Employees:
7
Michael Cooper Work Experience Details
  • Omnicare365
    Director Of Training And Quality
    Omnicare365 Apr 2023 - Present
  • Direct Channels Group
    Consultant
    Direct Channels Group Sep 2009 - Apr 2023
    Nationwide
  • Nexxlinx
    Talent Development Manager
    Nexxlinx Jan 2007 - Jun 2007
    Nationwide
    - Responsible for post-training development of agents and supervisors in four call centers- Increased sales and operational efficiency by forming team structures and increasing development- Produced a continued increase in sales by Implementing a training and coaching curriculum for the sales reps and supervisors - Traveled approximately 30 percent of employment between three of company’s locations
  • Debt Free Az
    Sales Supervisor
    Debt Free Az Feb 2004 - Sep 2006
    - Managed inbound sales team consisting of 15+ debt counselors- Monitored, developed, motivated and disciplined team to ensure all sales & quality goals were maintained and sales skills improved- Consistently exceeded performance expectations such as closing percentage, “packet return” percentage, and quality goals- Introduced successful performance enhancing activities such as team building exercises and contests
  • Tranzact
    Sr. Rate Manager
    Tranzact Aug 2001 - Jan 2004
    Us & Canada
    - Managed as many as eight outsourced Call Centers running various inbound/ outbound programs- Led new program launches within the US and Canada two/three weeks per month- Responsible for Sales Per Hour, Contacts Per Hour, leads and “upsells” on site and remotely- Extensive background in the acquisition of credit cards, cellular phones, and satellite television for clients such as AT&T Wireless, Cingular, World Com Wireless, Direct TV, and Direct Merchant’s Bank- Consistently increased productivity by successfully leading motivational and educational focus groups for sales skills and supervisor training- Developed curriculum for product knowledge and sales training for multiple sites
  • Synergy Solutions, Inc. - Scottsdale, Az
    Sales Trainer
    Synergy Solutions, Inc. - Scottsdale, Az Jan 2000 - Jul 2001
    Phoenix, Az
    - Hired, trained, and developed quality assurance & sales representatives- Instructed new hire classes on company policies, sales fundamentals, product knowledge, and computer skills in an inbound/ outbound call center environment- Maintained an above average retention of new hires - Successfully facilitated startup of a second call center - Experienced in home equity loans/ lines & credit card enhancement programs for major banking institutions
  • Promark One/Telespectrum
    Sales Supervisor
    Promark One/Telespectrum Oct 1998 - Jan 2000
    Phoenix, Az
    Sales Supervisor- Promoted from sales representative within three weeks of being hired- Monitored, developed, motivated, and disciplined a team of 12- 24 sales representatives on properly handling multiple sales programs- Consistently exceeded sales, quality & retention goals for clients such as Discover Card, Columbia House, Providian BankSales Representative- After a week of training, was top sales rep in training class- Within two weeks, was top sales rep on team- Within 3 weeks, was promoted to Sales Supervisor – the fastest promotion in company history

Michael Cooper Skills

Training Leadership Performance Management Sales Call Centers Strategy Management Customer Experience Team Building Crm Account Management Customer Retention Vendor Management Telecommunications Strategic Partnerships Process Improvement Strategic Planning Interpersonal Communication Abilities Telemarketing Sales Management Contact Centers Sales Process Coaching Workforce Management Call Center Direct Marketing Customer Acquisition Program Management Employee Training Public Speaking Lead Generation Bpo Training Delivery Executive Coaching Vendor Relationship Management Consulting Team Leadership Customer Service Customer Satisfaction Marketing Strategy

Michael Cooper Education Details

Frequently Asked Questions about Michael Cooper

What company does Michael Cooper work for?

Michael Cooper works for Omnicare365

What is Michael Cooper's role at the current company?

Michael Cooper's current role is Call Center Training & Operations Specialist.

What is Michael Cooper's email address?

Michael Cooper's email address is mi****@****oup.com

What schools did Michael Cooper attend?

Michael Cooper attended Judson University, Monmouth College, Wheaton Academy.

What are some of Michael Cooper's interests?

Michael Cooper has interest in Civil Rights And Social Action, Science And Technology, Children, Education.

What skills is Michael Cooper known for?

Michael Cooper has skills like Training, Leadership, Performance Management, Sales, Call Centers, Strategy, Management, Customer Experience, Team Building, Crm, Account Management, Customer Retention.

Who are Michael Cooper's colleagues?

Michael Cooper's colleagues are Steven Bryant, Laura Mitchell, Sha Parks, Angel S., Chelsea Torres, Jayla Givan, Tina Clayton.

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