Quinby Yeo Email & Phone Number

Singapore

Singapore

Singapore

• Led a team of professionals in the successful delivery of interactive projects for a diverse client base, combining online and offline solutions.• Utilized Agile/Scrum methodology to drive project efficiency, transparency, and adaptability, resulting in an improvement in project delivery time.• Managed project scopes, budgets, and schedules, consistently meeting or exceeding client expectations and delivering of projects within budget.• Collaborated closely with designers, developers, content creators, and QA teams to ensure seamless execution of interactive solutions.• Conducted regular risk assessments, identifying potential issues and implementing proactive solutions, resulting in decrease in project-related disruptions.• Established and maintained strong client relationships, understanding their unique needs and preferences, leading to increase in client satisfaction, retainers and recurring contracts.• Implemented quality assurance and testing protocols, reducing post-launch issues and ensuring smooth, ongoing maintenance.• Led the post-launch maintenance and update programmes, ensuring continued optimisation of websites and mobile apps based on user feedback and emerging technologies.Just some of the successfully launched project:Unilever - UNICON 2022 (Career Outreach for Fresh Grad)https://bit.ly/3Fu81avGoogle - Safer with Googlehttps://bit.ly/3QxM5lrMSF - Celebrating SG Women 2022https://bit.ly/3FwzCbhNational Museum Exhibition - OFF/ON https://bit.ly/3FxA09iSephora - PLAY2WINhttps://bit.ly/3Qr4fFfSephora - Ace The Racehttps://bit.ly/3Qv4yyZSpain Tourism Board - Interactive Photoboothhttps://bit.ly/3FwyKDCCommunity Chest - Interactive Photoboothhttps://bit.ly/3MbugGbShiseido - Learning Management Systemhttps://bit.ly/3FAx7o8DBS - Technology Risk (Gamified LMS)https://bit.ly/45K6rfl

Singapore

• Hosting of Leadership workshops including C-suite Leadership workshops through Zoom and Webex• Manage deliverables according to assigned schedules, working in tandem with course coaches and facilitator• Create, manage and host interactives such as Kahoots!, Mentimeter, Figjam, Murals and Jamboard• Tracking of participants' attendance and performances in sessions• In liason with the facilitators in managing the sessions and deliverables

Singapore

• Hosted virtual classes and meetings via Zoom, ensuring smooth facilitation and effective participant engagement.• Managed deliverables according to assigned schedules, working closely with course coaches, facilitators, and team members.• Created, managed, and hosted interactive elements such as Kahoot!, Mentimeter, Figjam, MURAL, and Jamboard to enhance participant involvement and interaction.• Contributed to SGUnited Mid-Career Pathways, developing Business-Ready HR Professionals through synchronous e-learning sessions.• Tracked participants' attendance and performance, ensuring that session data was accurate and maintained for compliance.• Consolidated documents and ensured compliance with requirements for claims and audits.• Collaborated effectively with Project Managers and Principals to manage session schedules, resources, and deliverables.• Introduced new collaboration tools and streamlined processes, resulting in improved operational efficiency and team communication.• Provided guidance and support to participants on the use of collaborative tools, enhancing their engagement and proficiency.• Created and trained the team in the development of marketing materials for the Academy, strengthening promotional efforts and visibility.

Singapore

• Website design and maintenance of taitaigram & dabaogram website• Created cloudbased ERP System for company (Inventory & Delivery)• Promoting Singapore's Hawker Culture and local business, facilitating recovery post-Covid (Social Cause)• Upload contents and update post to website, social media and youtube• Food styling, plating and photography• Backend production of Live-stream platform (Facebook)• Analyze and measure the effectiveness of digital marketing efforts using web analytics tools (Google Analytics, Facebook Analytics, Campaign Monitor & Marketing Cloud)• Overseeing, managing, reporting on company’s overall web traffic and all other campaign reports• Keeping current with emerging internet marketing tactic, strategies and technologies• Ensure that all requirements tied to various partnerships with external companies are met• Collaborate with stakeholders to improve processes and user experience

Singapore

• System design and UI/UX design for website and mobile app• Overall project-in-charge of SG Travel United, a community that consolidates travel talents and travel agencies to create a resource ecosystem• Conduct day-to-day project coordination, planning, and implementation across multiple teams and stakeholders• Create, edit, copywriting and execution for Facebook, Instagram, Youtube, WordPress, Google Ads and LinkedIn• Develop comprehensive online strategy and manage a master calendar for all social media platforms, email marketing and branding methodologies for SG Travel United• Training and educating users for user generated content• Producing Livestream videos to market and promote SG Travel United

Singapore

Digital Marketing Manager• Digital Marketing Manager – eCommerce Fashion• Developed and executed digital brand strategies to enhance the online presence and build brand identity in the fashion sector.• Defined and engaged with target "Brand Tribes," tailoring messaging to resonate with specific audience segments.• Mapped user experiences to optimise website navigation, purchase paths, and overall customer satisfaction.• Created and implemented content strategies and digital playbooks to ensure cohesive brand storytelling across all platforms.• Optimised Google Search, Facebook Ads, and other paid media for better reach, engagement, and conversion rates.• Managed the overall digital brand experience, ensuring consistency across websites, social media, and other digital touchpoints.• Led campaign ideation, design, and execution for fashion launches and seasonal promotions.• Planned and managed multi-channel digital marketing campaigns, aligning them with sales goals and brand objectives.• Produced branded content, including video, imagery, and editorial pieces that resonate with fashion-conscious audiences.• Developed editorial calendars and managed community engagement across social media channels.• Designed website layouts and landing pages, focusing on aesthetics, user flow, and mobile responsiveness.• Planned and mapped digital paths to purchase, from discovery to checkout, to streamline the customer journey.• Led paid media planning and buying, ensuring effective use of budget for maximum ROI.Set up and implemented measurement frameworks, continuously optimising campaigns based on performance metrics.• Designed and built campaign dashboards for real-time insights and tracking.• Utilised email automation and funneling strategies to nurture leads and drive conversions, contributing to higher customer retention.

Singapore

• Developed short-term strategic plans to accelerate revenue growth, focusing on key partnership opportunities in the fashion industry.• Conducted market research to identify immediate opportunities and competitive positioning.• Led new business development efforts, securing initial partnerships with fashion brands and influencers.• Managed client relationships, ensuring seamless onboarding and long-term collaboration.• Implemented a lead generation strategy that increased conversions and sales over six months.• Negotiated key contracts with suppliers from China, Vietnam, and India, ensuring favourable terms to maximise profitability and diversify product offerings.• Conducted competitive analysis, helping the company pivot its offerings to better align with market demands.

Senior Tour Advisor• Online one stop service for worldwide services• Multitasking in several chats and offer efficient and effective solutions to customers enquiries• Managing expectations and generating sales• Delivering services that exceeds expectations• Assist in travel plans and comparison• Liase with different department which have different work cultures and working through the differences• Managing brand's facebook page to drive leads Overseas Tour Assignment • Mandarin and English guide services• Translations and commentary on sight see, history of heritage sights and insights of Asia: Korea, Japan, China, Taiwan; Exotic: Egypt, South Africa, Bhutan, Dubai, Abu Dhabi; Europe: Estonia, Sweden, Norway, Finland, Turkey, Greece, RussiaSpecialise: Professional Northern Light Hunting and Photography tours• Tour arrangement with local transport, meals and sightseeing• Handling force majeure of events and crisis management• Managing expectations of customers and exceeding in servicesAchievements• Top sales producer for 2 consecutive years with more than Million dollar sales generated• Gold Star Service Award 2019Initiatives• Implementing previous initiatives for transformation from print paperwork to digitalisation and reduce paper prints and departmental cost on printing materials.• Created automated forms, sales quotations and visa letters saving time and increase overall efficiency of the team.• Created training materials for new employees to familiarise with work process and knowledge bank for the department.• Created tracking system and application for work process• Reconciliation of sales and accounts system during a server wipeout for the department

Singapore

• China products team• Translation of itineraries to English from Chinese• Checking inclusion as per confirmation from local land operators • Website updates to the most current pricing and promotions• Brochure Designing and aligning with company standards • Updates of discount charts and sales kit, assist on checking on profits and price updates• Leverage on resources in company to ensure all is possible

Singapore

• Customer web team• Online one stop service for world wide services• Multitasking in several chats and offer efficient and effective solutions to customers enquiries • Managing expectations and generating sales• Delivering services that exceeds expectations• Assist in travel plans and comparison • Liase with different department which have different work cultures and working through the differences

Taiwan

• Mandarin and English guide services • Translations and commentary on sight see, history of heritage sights and insights of Taiwan• Tour arrangement with local transport, meals and sightseeing • Handling tricky situations such as typhoon or last minute closure of sight see• Managing expectations of customers and exceeding in services During my time as a tour guide, I have learnt the skills of how to make one to feel at home and comfortable sharing with the local cultures and heritage though in a foreign land. The exposure of not just visiting but living in a foreign country and exploring it is one experience I would never regret in life.That despite language, there was no barrier that could not be crossed. The idea of touching a strangers life is still fascinating as we could have never crossed roads.Initiatives• Assisted local shops and restaurants with translation from Traditional Chinese to English and designing and rebranding their menu to attract more tourist at sight see attractions.• Taught conversation English to staffs of local produce shops during low seasons

Singapore

• Working in counter sales and call center environment; • Selling holiday and travel products to customers;• Meeting sales targets as set out by the travel agency manager; • Dealing with complicated customer itineraries;• Handling customer orders and payments; • Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules;• Undertaking general administration;• Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, • Dealing with complaints; • Designing of confirmation voucher, feedback form, tour shells, and other ad-hoc assignment• Designing personalized tours and also customised itineraries. • Using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network; • Organizing displays of promotional material. • Tour leading to other destinations, normal trips and celebrities trip• One of the top performers for sales and also award highest compliment by passengers and customers.Achievements• Top sales producer for 2 consecutive years with more than Million dollar sales generated• Top compliments received for Customer ServiceInitiatives• Intiating transformation from print paperwork to digitalisation and reduce paper prints and departmental cost on printing materials. • Created automated forms, sales quotations and visa letters saving time and increase overall efficiency of the team.• Created training materials for new employees to familarise with work process and knowledge bank for the department.

Singapore

• Handling of Priority Passengers and high rollers, as well as members and general public.• Assisting with issuance, reissuance and other ticketing matters such as quote and price for commercial and redemption.• Meeting KPI as set out by the management• Dealing with complicated customer itineraries and redemption including round the world reservations on SQ and Other airlines, including Star Alliance partners• Handling customer expectations, feedbacks and complains.• Liaising with tour travel agents, members and public as well as other airlines regarding bookings and schedules;• Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, • Dealing with complaints and escalations; • Designing and creating awareness posters and creating awareness. • Involved in Customer Retention Program

Singapore

• Working in counter sales and call center environment; • Selling holiday and travel products to customers;• Meeting sales targets as set out by the travel agency manager; • Dealing with complicated customer itineraries;• Handling customer orders and payments; • Liaising with tour operators and other key partners such as hotels and airlines regarding bookings and schedules;• Undertaking general administration;• Advising clients about passports, vaccinations, visas, foreign currency, travel insurance, • Dealing with complaints; • Using and updating IT skills, since information on holiday packages and bookings is usually accessed via a network; • Organizing displays of promotional material.

Singapore

• Managing customer relationships and satisfaction through salvage program • Offering re-contract benefits to customer who wishes to extend their tenure;• Creating and maintaining customers network• Handling complain and manage expectation of customer • Involved in Customer retention program• Assisting redemption of rewards points