Worked for software company delivering a SaaS omnichannel retail pricing, promotions solution in Google for Fortune 100 retailers. Leveraged complex retail analytics algorithms, VLDB databases (SQL / Mongo), and cloud elastic solutions.∙ Shadowed and mentored engineering manager and acted in the release manager role to coordinate engineering team utilizing JIRA software to deliver several successful software releases.∙ Implemented a Help Desk solution for clients – created dashboards to analyze SLA requirements, satisfaction metrics, and any trending or regression issues utilizing JIRA and Confluence.∙ Full-stack developer responsible for designing, developing, and maintaining code on Engineering Team. ∙ Performed functional, unit, regression, and user acceptance testing as QA Engineer. Developed test suite using Selenium and C# NUnit. Automated release note process leveraging JIRA and Confluence.∙ Wrote and edited standards, policies, and procedures documentation for internal engineering process improvement and SOC2 security audit. Set up document and knowledge base repository in MS SharePoint.Technologies: GCP Cloud Services, Kubernetes, C# / .Net, ASP.Net, Python, SQL Server, Mongo, JavaScript (AngularJS / React), Selenium, NUnit, Visual Studio, PyCharm, WebStorm, Git, JIRA, Jenkins, JIRA, Confluence, SharePoint.

Managed a staff of 7-10 employees, including tellers, bankers, financial advisors, and loan officers.∙ Promoted to branch management in 3 years. Staff management included recruitment, termination, coaching, and performance reviews.∙ Tasked to open new banking centers and to train new Branch Managers.∙ Customer relationship management for community businesses. ∙ Developing and executing strategic plans to drive branch profitability and sales.∙ Ensuring and overseeing branch federal regulatory compliance and managing monthly audit processes.∙ Internal operational standard review and execution to ensure minimizing procedural losses and fraud.∙ Teller transaction processing system upgrade project in Phoenix and Detroit.Washington Mutual acquisition and branch conversion projects in Seattle and Miami.

Worked for corporate merchant sales and services division for New York market responsible for managing customer relationships and banking services.∙ Maintained book of business for small to mid-size business bank customers (owners, CEOs, and COOs) to ensure Chase exceeded their needs.∙ Managed new customer relationships by completing and processing all customer documentation, scheduling site visits, and ensuring that all point-of-sale solutions exceeded customers’ expectations.

Managed a staff of 7-10 employees, including tellers, bankers, financial advisors, and loan officers.∙ Promoted to branch management in 3 years. Staff management included recruitment, termination, coaching, and performance reviews.∙ Tasked to open new banking centers and to train new Branch Managers.∙ Customer relationship management for community businesses. ∙ Developing and executing strategic plans to drive branch profitability and sales.∙ Ensuring and overseeing branch federal regulatory compliance and managing monthly audit processes.∙ Internal operational standard review and execution to ensure minimizing procedural losses and fraud.∙ Teller transaction processing system upgrade project in Phoenix and Detroit.Washington Mutual acquisition and branch conversion projects in Seattle and Miami.

∙ Provided vital customer service as the lead branch service associate by responding to general inquiries, resolving any outstanding issue, offering advice, and sharing products and services to help clients exceed their needs. ∙ Partnered with personal bankers, financial advisors, and mortgage bankers to connect them with the appropriate expert who can help them meet their financial needs.

∙ Processed customer & commercial transactions, including deposits, withdrawals, payments, and change orders.∙ Ordered and maintained cash on hand for high-traffic branches, ATMs, and teller dispenser machines.