Rachel Diamond Email & Phone Number

Collaborate with internal team members, clients, and third-party vendors to execute complex strategic initiatives resulting in improved ways of working and greater adoption of platforms and policies.• Manage relationships with various client and vendor stakeholders to deliver various types of strategic initiatives• Collect, validate, and prioritize project specific requirements to ensure that the delivered product meets the users’ needs • Create detailed documentation supporting end-to-end project implementation including process flows, security settings with rationale, and recommendations for future improvements • Review existing client processes, reports, and structures to recommend and implement improvements on their operating models • Maintain consistent communication with key stakeholders leveraging weekly status reports, RAID logs, team standups, Steering Committee, etc. to ensure projects progress as intended • Assist in the development of client proposals, statements of work (SOW), and change orders clearly stating the project purpose, duration, deliverables, roles and responsibilities, etc. of project work • Support local Atlanta Data & Analytics leadership in alignment with national goals and efforts with a focus on standardizing delivery through effective project management

Managed multi-stage Microsoft Dynamics implementation projects with strategic clients bringing expertise in change management and coaching strategies.• Managed for the scope, timeline, budget, and resources for end-to-end Microsoft Dynamics implementation projects • Created detailed weekly status reports used by the client and Hitachi highlighting the current standing of the project along with risks and blockers • Maintained accurate financial records analyzing the actual spend related to approved budget, trends over time, and various scenarios • Wrote detailed change orders to expand the scope, timeline, or budget based on needed adjustments to the project • Collaborated virtually with other Project Managers to standardize the Hitachi methodology, tools, and best practices

Atlanta, Georgia, United States

Participated in the research, decision making, and rollout for various aspects of a suite of 5 new tools that were adopted firm-wide within 2 years. • Implemented firm-wide rollout of Slack and other digital tools starting with 10,000 users and expanding to all 25,000 world-wide employees with an adoption rate of 70%• Directed the Slack Corporate team through the adoption process to drive BCG’s interests and needs• Engaged with end users to promote defined best practices for all digital collaboration tools• Guided end users to effective solutions when faced with complex problems while leveraging guides created to address the most common problems and questions• Coached employees across different countries and regions to effectively use the new tool suite with a heavy concentration on Slack• Managed custom development projects resulting in expanded tool capabilities and automation of critical manual tasks• Developed and compiled key performance indicators related to the digital collaboration tool suite that allowed the team to monitor the impact of strategic initiatives• Analyzed survey and focus group data to provide key insights to senior stakeholders

Consulted on site for an Atlanta-based company as a Project Manager focusing heavily on internet security for customers. • Managed an average of 20 ongoing client projects to ensure a seamless workflow for team members • Allocated local and internal team personnel based on specific project needs, resource availability, and timelines to ensure on-time completion • Created budgets and reports for several Millions of dollars in active project funding across an average of 20 projects • Provided key insights for the client and Accenture leadership through weekly status reports, dashboards, and roadmaps• Oversaw the accurate collection of financial data for the entire technology department, totaling over 40 projects and tens of Millions of dollars in approved budget

Oversaw daily operations of the North America Presales team to ensure that all employees were compliant with required learnings and to provide key insights to senior leadership. • Maintained records related to employee function of 350+ Presales personnel to ensure accurate reporting and statistics • Compiled quarterly operations reports using Microsoft Suite programs that allowed North America Presales leaders to make informed business decisions • Developed training videos to empower Presales managers in the various reporting tools that afforded them greater visibility into the operations metrics for their teams• Led 20 people in annual Month of Service community outreach opportunities for 2 years, averaging 63 total hours of community service per year

Selected as 1 of 20 Associates to participate in a 10-month rotational program across SAP North America with a goal of understanding the various components of SAP’s business. • Collaborated with various geographic and team leads in the Financial Services Marketing department to develop the 2014 Financial Services Industry Marketing Plan• Partnered with the events team to coordinate the 2014 Field Kick Off Meeting bringing together 7,000 employees to establish regional goals for the year• Strategized an effective Corporate Social Responsibility initiative with the Tyler Robinson Foundation supporting pediatric cancer

Slippery Rock, Pa

Assisted students with critical payroll documents. Collaborated with others in the office to complete daily tasks. Demonstrated flexibility and adaptability by learning new processes and procedures.

Uniontown, Pa

Performed daily detailed tasks essential to efficient operation of the bank. Learned quickly important skills needed to perform various banking tasks. Communicated and interacted with others from various branches. Managed various types of transactions in a responsible manner. Expanded knowledge in support of customer satisfaction to promote upselling of bank products. Treated each customer with individual respect and courtesy.

Uniontown, Pa

Modeled effective customer service through professionalism. Cooperated with other hostess and waitresses in their duties. Performed accurate retail transactions at the cash register. Registered complaints and compliments from customers. Engaged in upselling of products.

Slippery Rock University

Helped students adjust to college life. Linked first year students with critical campus resources. Developed connections with campus resources to help the students. Collaborated with my faculty advisor in planning the course. Encouraged students to explore various activities on campus.

Master Of Business Administration - Mba

Activities and Societies: Delta Leadership Coaching Fellow, Student Government VP of Career 2022 Cohort

Bachelor'S Of Science In Business Administration, Business Management

Activities and Societies: Alpha Kappa Psi, Honors Program, Reflections Body Image Program, Lambda Sigma

Business

Study abroad semester in Limerick, Ireland.