● Established and maintained relationships with over 50 accounts that had a total revenue of $1 million.● Acted as liaison between account, patient, and company to resolve issues and concerns with high satisfaction.● Assisted in generating new business by reviewing customer needs and analyzing revenue reports.● Supported sales team members with on-boarding new accounts by training staff and acclimating them to our services.

• Meet with top administrators and decision makers to achieve activity quotas for over 40 assisted living and skilled nursing facilities. • Minimize at-risk accounts and resolve customer issues by collaborating with Operations, Sales and Pharmacists. • Conduct customer trainings and drive utilization of key programs and services to ensure customer understanding.• On-board new customers and assist with contract renewals.

• Increased placenta donation by 131% from inaugural year of 86 donors in 2019 to 199 in 2021.• Cultivated and on-boarded 15 hospitals and 80 OBGYN practices to participate in a volunteer-based program to refer patients to Lifeline of Ohio.• Maintained and strengthened client relationships with key hospital executives, providers, and OBGYN practice staff members to engage them in the program’s mission resulting in patient referrals.• Received 90 referrals in first two months of 2021, projecting 540 referrals by the end of 2021.• Interpreted and provided data using analytical software to communicate trends and offered solutions related to the client and their overall performance.• Contributed to the development and improvement of department policies, processes, and marketing the program to increase referrals. • Executed strategies to obtain feedback from placenta donor’s, providers, and hospitals to improve performance and enhance the program.• Recorded client interactions in CRM software to track key information needed to foster positive partnerships with hospital executives, nurses, managers, and placenta donors.• Displayed strong customer service, presentation, and public speaking skills to engage potential clients.• Delivered comprehensive, real-time support services to providers, OBGYN practices and hospital management to resolve issues and ensure client satisfaction.

• Hired to implement organization’s first fundraising initiative.• Prepared and directed long-term and immediate strategic plans for Lifeline of Ohio’s fundraising efforts, which raised $180,000 in 2018. • Secured $31,000 in sponsorships for 2019 Dash for Donation, a 100% increase from 2018. • Generated external communications such as newsletters, stewardship pieces, website copy, social media and brochures. • Stewarded financial contributors to enhance fundraising efforts and nurture positive partnerships between our hospitals, vendors and community. • Strategized and evaluated applicable metrics to compare and analyze data to support strategic fundraising decisions and process improvement.

• Cultivated and managed working relationships with key hospital staff segments (physicians, nurses, respiratory therapists, hospital administration, etc.) at each facility to encourage strong engagement in donation recovery efforts. • Adept at analyzing data to track trends and increase performances at assigned hospitals and present key donation metrics to all levels of hospital leadership. • Ensured new initiatives, regulations and policies were effectively communicated to key staff members and implemented in a timely manner. • Proficient in public speaking and adapting presentations to fit the needs of the audience to ensure the donation message is received. • Produced individualized strategic plans for each hospital and implemented objectives to align with our company’s strategic goals and CMS guidelines. • Organized and led monthly council meetings with hospital leadership to review strategic plans, case- reviews and analyzed trends to improve performance and optimize donation. • Identified hospital needs and created tailored solutions to achieve optimal performance. • Delivered real-time support and timely resolution throughout stages of the donation process to enhance collaboration between organization and hospital staff to maximize donation potential.

• Prepared and directed long-term and immediate strategic plans for the Law School’s annual fundraising campaign, which raised $1 million yearly. • Identified, cultivated and solicited 200+ donors annually for gifts of $2,500 or more throughout Ohio, Pennsylvania, West Virginia, Kentucky and Washington, D.C. • Assisted in developing external communications to be seen by more than 9,000 alumni such as direct mail solicitations, stewardship pieces and brochures. • Managed, planned and marketed Graham/Reese Challenge matching-gift program, resulting in 518 new donors and 341 donors who increased annual gift from previous year. • Designed and implemented Law Firm Challenge, an annual volunteer-based program, which resulted in 184% increase in dollars raised, with 66% of participants making first-time gift to college.

-Led volunteer group (130-member Champions for Children) with membership, fundraising activities and special events.-Directed annual Champions for Children/Sofa Express Celebrity Golf Classic by managing team sales, logistics, finances, sponsors and volunteers.-Coordinated more than 100 celebrities and community leaders to volunteer for service on VIP panel for Children’s Miracle Network Telethon in 2001 and 2002.-Coordinated requests for information and research from staff that included logging, tracking and prioritizing multiple inquiries for research services.-Conducted in-depth research and maintained profiles on individual, corporate and foundation prospects and/or donors.-Recommended ideas, concepts and strategies to enhance major gifts and annual campaign development.Page 3 of 3-Acted as administrator for new prospect donor software (P!N) by processing data and utilizing results to further develop prospects for development team.