Communicate empathetically with customers and help them through their claim process in a fast, fair and easy manner.Conduct a detailed review of the property and write an estimate in Xactimate to capture the extent of the damages.Use high resolution photographs provided by virtual imagery and advanced video technology to collaborate with onsite vendors to identify damages and write a damage estimate from a virtual setting.Review the policy and decide how coverage applies and provide the customer with a detailed explanation of both the estimate and their policy.Negotiate claim settlements with customers in accordance with business unit standard methodologies.Ability to work in a variety of environments - independently, within a team, face-to-face, and virtually

Identify products to meet the customer’s needs while adhering to compliance guidelines. Proactively identify coverages to improve the customer’s circumstance to increase customer delight.Effectively builds rapport with customers to identify products that meet their needs to help minimize their risk exposure. Achieved 92.15% 60 Day Survival rate for 2021.Thorough knowledge of the sales process, policies and practices. Consistently achieved < 2 points on a 3-month moving scale for compliance.Lead team strategy huddles to review divisional KPIs and ensure the team’s goals are met.Implemented a team communication plan to drive incentive engagement, build team relations and collaboration. Nominated and selected to be an Engagement Ambassador.Researched and communicated customer discounts available nationwide to increase team education and encourage networking.Completed 30 courses to develop selling skills and overall industry product knowledge.

Instruct and facilitate high-intensity fitness experiences for individuals to assist in meeting their overall fitness goals.Train and educate members on fitness practices using a combination of boxing, strength and cardio conditioning. Coach and assist members with short-term and long-term fitness goalsConsistently receive 5-Star ratings on class delivery

Implemented sales and marketing strategies to increase facility revenue.Met and exceeded monthly KPIs and quotaCollaborated with community outreach leaders and companies’ event coordinators to participate in various events to market the benefits of the facility.Communicated and presented monthly KPIs, project goals and event updates, as well as feedback on improvement opportunities to senior leadership.

Executed inbound and outbound processes to timely deliver customer products.Consistently met productivity and quality standards while working under strict time constraints in a fast-paced work environment to deliver customer productsCollaborated and teamed with others to meet daily quota