Rachael Smith Email & Phone Number

United States

Kansas City Metropolitan Area

Consultation and Contract services for Contact Centers: * Lean Operations Specialists* Diagnostic Services/Root-Cause Analyses* Implementation Consultants* Change Agents* SOP Creation* Operational Training* Employee Retention* Employee UX DesignWith over 15 years of grass-roots industry operations experience, I've learned four major lessons: (1) Change is inevitable; (2) No one likes change; (3) Companies who neglect the impact of #2 will lose much more money over time due to the change. (4) Something needs to CHANGE. I created Be the Change Consultant Group to advocate for the Company, Employees, Customers, and Stakeholders as we move onward through our "New Normal".

Kansas City, Missouri, United States

Overland Park

• Process program enrollment information• Investigate insurance benefits• Goal-oriented research and data collection• Ensure patient understanding of insurance benefits• Assist with plan enrollment/Benefits comparison • Assist patients with arising insurance issues• Design and write training material for existing and new employees• Medicare benefit contact for the Cleveland Clinic• Assist with obtaining financial services through both in-house and outside sources• Ensure proper growth of program to ensure higher sales• Precise charting• Follow prescriptions from written to delivery• Field incoming calls and make outgoing calls as applicable

Lawrence, Kansas Area

• Complex issue resolution• Program research and analysis• Resolve inquiries via written correspondence when requested by congressmen, senators and consumers.• Assist with plan enrollment/benefits comparison• Customer assistance• Transcribe call history when FOIA records are requested