Rachael Watson Email and Phone Number
Dynamic and results-oriented Implementation Manager bringing over 15 years of extensive expertise, leading end-to-end global software implementation projects and driving operational transformations within high-stakes environments. Known for lead by example leadership style combining hands-on technical expertise with strategic vision; excels at bridging the gap between technical solutions and business objectives to deliver robust, scalable results. Adept at spearheading initiatives enhancing/streamlining processes, improving productivity, and maximizing business functionality. Demonstrated track record successfully managing large-scale projects for Fortune 500 companies with driven commitment to excellence, innovation, and stakeholder satisfaction. Natural ability mentoring teams, cultivating client relationships, and navigating complex challenges resulting in on-time, under-budget project completions and significant improvements in operational efficiencies.AREAS OF EXPERTISEProfessionalCollaborative | Consultative | Leader/Coach | Concise Written, Verbal Communication | Stakeholder Management | Performance Management | Build Key Relationships | Project Management | Team Leadership | Change Management | Risk Analysis/Mitigation | End User Training | Strategic Planning | Continuous Improvement | Cross-Functional Communication | Manage Competing Priorities | Flexible | Critical Thinking/Problem-Solving | Attention-to-DetailIndustry Knowledge and TechnologyOASIS (RAP) | RealEC Exchange/Closing Insight/Quality Insight | Empower LOS | XML (Spy, MISMO format, XPath) | Excel (formulas, graphs, pivot tables) | Visio | Access | POS Integrations | MS Project | MS Office Suite | SharepointNOTABLE ACCOMPLISHMENTSDark Matter Technologies: Managed client implementations through significant organizational infrastructure changes, minimizing client impacts; updated/streamlined implementation processes post-divestiture/acquisitionBlack Knight Financial Services: Created workstream documentation used by entire organization for client support, implementation, triage; completed Alpha/Beta implementation of new systems while overseeing configuration, implementation process documentation, and supporting full cycle testing; built Direct Integration Team and took over managing of Web API team with relevant documentation (e.g., ~150 technical/procedure guidesMerge Solutions: Awarded Limited Partner owner status as a result of exceptional contributions to ERP software implementations and internal operations improvements
Dark Matter Technologies
View- Website:
- dmatter.com
- Employees:
- 655
-
Direct Integrations, Webapi And Pricing Configuration Manager At Dark Matter Technologies (Promoted)Dark Matter TechnologiesMontgomery, Tx, Us
-
Direct Integrations, Webapi & Pricing Configuration Manager At Dark Matter Technologies (Promoted)Dark Matter Technologies Feb 2024 - PresentRemoteIMPLEMENTATION MANAGER, BUSINESS CONSULTANT IV (EMPOWER INTEGRATIONS/ WEB API/ PRICING) | 2024 – PresentDark Matter Technologies acquired by Black Knight Financial ServicesImplementation Management/Client Relationship Management• Manage client implementations through infrastructure changes post-divestiture/acquisition• Manage collaboration cross organizational services/update integration processes (e.g., internal workstream calls, manage RACI documents for ~30 integrations/multiple workstreams)• Update/streamline implementation processes• Develop implementation/handoff processes for internal production support in business as usual (BAU)• Complete new systems Alpha/Beta implementation concurrently to overseeing configuration and implementation process documentation/supporting full cycle testing through India team/clients• Manage weekly reseller implementations call (e.g., up to 4 providers: ICE and Constellation)Documentation/Process Improvement• Create documentation for Direct Integrations, Web API and Pricing teams (e.g., updated processes/procedure guides)• Developed workstream documentation for organization’s client support/implementation/triage• Partnered with Empower/Portal systems teams designing/improving new/existing proceduresTeam Management/Resource Allocation/Development• Performance manage teams (e.g., quarterly/annual reviews and 1:1 team building sessions)• Facilitate weekly team calls for up to 3 teams• Oversee cross-training (Web API and Direct Integrations staff)• Trained newly established Web API team/created implementation/configuration/client-facing documentation
-
Direct Integrations & Webapi Configuration Manager (Promoted)Dark Matter Technologies Jun 2022 - May 2024IMPLEMENTATION MANAGER, BUSINESS CONSULTANT IV (EMPOWER INTEGRATIONS/ WEB API) | 2022 – 2024Black Knight Financial Services acquired by Dark Matter TechnologiesImplementation Management/Client Relationship Management• Manage client implementations through infrastructure changes post-divestiture/acquisition• Manage collaboration cross organizational services/update integration processes (e.g., internal workstream calls, manage RACI documents for ~30 integrations/multiple workstreams)• Update/streamline implementation processes• Develop implementation/handoff processes for internal production support in business as usual (BAU)• Complete new systems Alpha/Beta implementation concurrently to overseeing configuration and implementation process documentation/supporting full cycle testing through India team/clients• Manage weekly reseller implementations call (e.g., up to 4 providers: ICE and Constellation)Documentation/Process Improvement• Create documentation for Direct Integrations & Web API teams (e.g., updated processes/procedure guides)• Developed workstream documentation for organization’s client support/implementation/triage• Partnered with Empower/Portal systems teams designing/improving new/existing functionalityTeam Management/Resource Allocation/Development• Performance manage teams (e.g., quarterly/annual reviews and 1:1 team building sessions)• Facilitate weekly team calls for up to 3 teams• Oversee cross-training (Web API and Direct Integrations staff)• Trained newly established Web API team/created implementation/configuration/client-facing documentation
-
Business Consultant Ii, Empower IntegrationsBlack Knight Financial Services May 2017 - Jun 2022Houston, TxBUSINESS CONSULTANT III, EMPOWER INTEGRATIONS | (remote) 2017 - 2022PROJECT MANAGER, SOFTWARE IMPLEMENTATION | (remote from 2016) 2014 - 2017RealEC acquired by Black Knight Financial | Houston, TXProject Management/Implementation• Directed/supervised technical implementation of Empower Interfaces across all software/product development lifecycles• Strategically planned projects from to completion (e.g., evaluate/understand requirements/expectations, allocate/assign resources, supervise/document all project steps)• Managed concurrent projects - small to large—all mission-critical efforts for Fortune 500 clientsDocumentation/Process Optimization• Developed/managed project documents (e.g., statements of work, project scope/plans) through delivery• Documented interface functionality/configuration enabling Empower LOS communication through integration• Documented test cases/plans, executed user acceptance test scripts, partnered with resources to resolve test failures, complete testing cycle, obtain signoffs• Refined/documented interface implementation process streamlining Empower projects/large-scale, mid-market clientsStakeholder Relationships• Performed as primary contact for client questions/triage/change requests• Created strong working relationships with open communication/dedication to resolving issues quickly• Delivered weekly internal project plans/updates to executive delivery managers/program managers ensuring updates covered key deliverables/milestones• Managed expectations/deliverables of high-profile clients at all staff levelsTeam Leadership/Development• Trained new team members on Empower functionality, industry best practices, implementation processes• Designed/led training programs (e.g., system functionality, configuration, integration specifications, client workflow) ensuring seamless integration/minimal interruption to client operations• Managed concurrent projects focusing on customer service, quality, deadlines, budgets -
Implementation ManagerRealec Technologies Oct 2014 - May 2017Houston, TexasResponsible for managing the complete technical implementation of RealEC's Closing Insight Solution across all phases of the software and product development lifecycles using standard industry project methodology.• Develop and manage all project documents including statements of work, project scope documents, and project plans through the all stages of the software delivery. • Acting as the primary contact for client questions, problems, and change requests. Responsible for troubleshooting and researching issues immediately after being identified. Report findings and propose solutions to management and team members to resolve issues.• Serving as a liaison between the client, delivery team members, development and support resources to ensure the most appropriate solutions are being designed and executed to meet the client’s needs.• Responsible for documenting test cases and plans, executing user acceptance test scripts and working with the appropriate resources to quickly resolve any failures to successfully complete the testing cycle and obtain party sign-offs.• Provide internal project plans and updates to executive delivery managers and program managers weekly to insure the CI initiative is on track to meet all key deliverables and milestones. • Manage expectations and deliverables of RealEC’s most high-profile clients, dealing with all levels of client organization.
-
Implementation Project ManagerMerge Solutions, Lp Feb 2008 - Sep 2014Spring, TxActed as a project manager/implementation consultant to oversee the successful implementation of OASIS, an ERP software system, for the oil & gas industry. • Responsible for defining project scope, executing project documents, developing and maintaining project plans, managing project budget and identifying key metrics that must be met to ensure a successful implementation.• Served as the client’s main point of contact throughout the software implementation. Developed relationships and met regularly with key project stakeholders to confirm all current project needs were being met, communicated any potential risks that might be present and discussed how to best mitigate them.• Involved in all aspects of the software implementation including requirements gathering, gap analysis, and review of current client processes. Responsible for designing new process flows that would streamline client work flow and improve overall efficiency within OASIS.• Configured client test site, tested processes, prepared and delivered all pertinent software documentation.• Continually created user friendly solutions while using my knowledge of recommended best practices and industry standards for all client requests. Responsible for managing the requests from infancy to the finished product. • Managed project resources using clear and concise instructions to delegate tasks to appropriate team members that efficiently completed them in a timely manner. Followed up to insure all requirements are being met.• Preparation and delivery of weekly status reports for customers and weekly internal communications to project team outlining required action items for the following week.• While serving as an implementation manager within the company I effectively developed and implemented internal processes that the project team and other project managers adopted company wide. Responsible for training team members to use them successfully and support their projects as needed.
Frequently Asked Questions about Rachael Watson
What company does Rachael Watson work for?
Rachael Watson works for Dark Matter Technologies
What is Rachael Watson's role at the current company?
Rachael Watson's current role is Direct Integrations, WebAPI and Pricing Configuration Manager at Dark Matter Technologies (Promoted).
Not the Rachael Watson you were looking for?
-
1legacytraditional.org -
3hotmail.com, nishkian.com, nereus-worldwide.com1 (503) 2XXXXXXX
-
5live.com, allstate.com, gmail.com, live.com, zumba.com -
Rachael Frohardt
Orlando, Fl3gmail.com, pcl.com, pcl.com3 +197265XXXXX
-
2yfai.com, harman.com
Free Chrome Extension
Find emails, phones & company data instantly
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial