Rachael R. Email & Phone Number

Nashville, Tn, Us

United States

Nashville, Tennessee, United States

Managed a collection portfolio of more than 800 tenants. Worked closely with accounting to ensure cash flow availability as needed, reviewed & analyzed payment applications, researched & resolved tenant default matters, performed reconciliation reviews with tenants, collected sales reporting documents & charting, maintained lease records, & delivered exceptional customer service with professionalism during "urgent" circumstances.

Nashville, Tennessee, United States

Collection of self pay reimbursements, achieving monthly collection goals of over $2.1M! Self-pay collections, be it payment in full, monthly reimbursements, or settlements. If patients had insurance benefit concerns that warranted an appeal then necessary back-up would be gathered & all would be turned back over to insurance collectors & medical records staff for further consideration. Processed one time & reoccurring electronic payments. Initiated account adjustments for approval. Recognized, prepared, & turned over accounts for third party collections. Participated in attorney present court deliberations prior to appearing as a witness of the court.

Collection of insurance claims and self pay claims for a specific group of patients. Placing outbound calls, auditing insurance reimbursements for both in and out of network benefits, reimbursement audits for proper contractual adjustments, initiated timely filing appeals with relative claim history. Placed patient calls, arranged payment plans, monthly payment follow up, identified bad debt accounts for third party collections.