Rachel Mullen

Rachel Mullen Email and Phone Number

Senior Client Success Manager @ Fusion Health
Edison, NJ, US
Rachel Mullen's Location
Edison, New Jersey, United States, United States
About Rachel Mullen

With a dedicated expertise spanning over 7 years, I have been driven by a passionate resolve to achieve high-level sales, foster business growth, and ensure outstanding customer service—all while serving as a dedicated ambassador and advocate for the company brand. Throughout my career, I have honed my expertise in sales and leadership, skillfully fusing technology strategies with business objectives, and consistently attaining annual revenues surpassing $100,000. Notably, I played a pivotal role in spearheading the creation of a revolutionary Implementation department. This involved strategic workflow planning, the development of a comprehensive resource library, and the training of up to 20 new representatives.My professional journey has equipped me with the adeptness to swiftly establish connections at all levels of an organization, fostering robust business relationships through effective communication, adaptability, and astute management. Outside of work, I find joy in outdoor activities, practicing yoga, playing soccer, fostering self-growth, and exploring a diverse range of literary genres through my avid reading pursuits. Reach out to me to discuss any sales or customer success management opportunities.

Rachel Mullen's Current Company Details
Fusion Health

Fusion Health

View
Senior Client Success Manager
Edison, NJ, US
Website:
fusionehr.com
Employees:
118
Rachel Mullen Work Experience Details
  • Fusion Health
    Senior Client Success Manager
    Fusion Health
    Edison, Nj, Us
  • Donorperfect
    Regional Account Manager
    Donorperfect Apr 2024 - Present
  • Therapynotes, Llc
    Implementation Manager
    Therapynotes, Llc Aug 2020 - Nov 2023
    Horsham, Pennsylvania, United States
    TherapyNotes is a highly-rated Electronic Health Record software helping over 200,000 behavioral health professionals streamline their practice.As the Implementation Manager, I pioneered a new department of 20 representatives focused on upselling and converting clients, trained and coached new employees on sales tactics, and cross-collaborated between departments.
  • Therapynotes, Llc
    Sales Supervisor
    Therapynotes, Llc Dec 2019 - Aug 2020
    Horsham, Pennsylvania, United States
    As a Sales Supervisor, I trained representatives on new sales-focused CRMs, qualified and closed deals, attended national psychological conferences to gain new clients, as well as developed an extensive resource library for the company.I was awarded Hall of Fame, recognizing outstanding employees for their hard-work and dedication.
  • Therapynotes, Llc
    Account Manager
    Therapynotes, Llc Dec 2018 - Dec 2019
    Horsham, Pennsylvania, United States
    As an Account Manager, I built strong customer relationships by contacting sales leads, conducting demonstrations, persistently following up, and converting trials to paid subscribers to ensure customer satisfaction.
  • Therapynotes, Llc
    Sales Representative
    Therapynotes, Llc Jul 2018 - Dec 2018
    Horsham, Pennsylvania, United States
    As a Sales Representative, I managed a high volume of inbound/outbound calls to convert prospects to customers, while maintaining a strong product knowledge and understanding of TherapyNotes’ valued features. I also filmed and recorded dozens of informative videos for users within the industry.
  • Therapynotes, Llc
    Customer Success Representative
    Therapynotes, Llc Jul 2017 - Jul 2018
    Horsham, Pennsylvania, United States
    As a Customer Success Representative, I managed a high volume of inbound calls pertaining to complex software-related technical questions in addition to maintaining detailed call logs and follow-up emails to behavioral health professionals.I was awarded Customer Success Champion four times, recieving the highest number of positive ratings post call.
  • Enterprise Rent-A-Car
    Intern
    Enterprise Rent-A-Car May 2016 - Aug 2016
    Langhorne, Pennsylvania, United States
    As an Intern, I enhanced my customer service and sales skills by renting vehicles, upselling car packages, driving clients, interacting with other agencies, volunteering, and completing weekly training activities.
  • Cold Stone Creamery
    Shift Leader
    Cold Stone Creamery Sep 2012 - Feb 2016
    Feasterville-Trevose, Pennsylvania, United States
    As a Shift Leader, I created ice cream and cakes to customers' satisfaction, ensured inventory was well-stocked, kept the store organized and clean, trained new employees, and deposited the correct revenue at the end of the shift.
  • Growth Opportunity Center
    Intern
    Growth Opportunity Center Jun 2014 - Aug 2014
    Southampton, Pennsylvania, United States
    As an Intern at a behavioral health clinic, I assisted the main psychologist by working with children who were diagnosed with anxiety and social skill problems through organizing interactive activities.

Rachel Mullen Education Details

Frequently Asked Questions about Rachel Mullen

What company does Rachel Mullen work for?

Rachel Mullen works for Fusion Health

What is Rachel Mullen's role at the current company?

Rachel Mullen's current role is Senior Client Success Manager.

What schools did Rachel Mullen attend?

Rachel Mullen attended University Of Delaware.

Who are Rachel Mullen's colleagues?

Rachel Mullen's colleagues are Kirstin Kearns, Jack Shagnasty, Tim Raymaker, Salvatore Tornetto, Adelfo Gonzalez Jr., Yash Thakur, Christopher Chen.

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