• Managed and analyzed daily labor reports by anticipating business needs to achieve positive results.• Influenced the performance of the operation and monitor hourly metrics to maximize the business efficiencies and results.• Built and maintained professional relationships with managers, employees, and Operating Participants to support and follow through on requests for recovery or support.• Led a team of over 30 employees and adjusted workload for daily business metrics in accordance to financial needs.• 1 of 80 selected to participate in the Emerging Leaders Program to enhance leadership skills and capabilities through direct learning opportunities