• Independently research and analyse issues, trends and data surrounding different business and consumer markets within the UK, to write a full report on the market value, key trends, leading competitors, international markets and future forecasts. • Specialise in retail and fashion industry sectors, thereby have established ongoing specialist knowledge of markets including clothing, footwear, hand luggage and cosmetics. • Have participated in pre-interviews with BBC Radio 4 and 5 regarding trends in my specialist industries, which have then been used as information within radio debates and discussions. • Write press releases, some of which have been used by external journalists in industry magazines, such as Underlines magazine using the Lingerie press release on its website.• Was approached by Pet Products Marketing (PPM) Magazine to write a feature for their magazine as a guest writer, which was published in an edition. • Responsible for writing the ‘Analyst comment’ for the monthly newsletter which is circulated to press and business contacts. Involves writing a topical piece on a current news story, which can be linked to a report being published, often not in my specialist industries. • Use hootsuite as a social media platform to engage clients via twitter, Facebook and LinkedIn. • Responsible for development of brand new company blog for upcoming brand relaunch, using CMS system Drupal to directly upload current, newsworthy posts. • Meet strict publishing deadlines, writing quickly to high standards and working with editors, responding to editorial queries and copyright issues so reports are published to schedule. • Developing professional working relationships within my specialist industries and the media industry. • Have gained excellent research and analytical skills, able to source and examine data and statistics to highlight trends, to quantify the marketplace and to support findings.

• Promoted within a year of employment from Writer to Senior Writer, having consistently exceeded editorial deadlines whilst producing proven high quality written work.

• Voluntary role involving 3 different European teams together being solely responsible for the production of a single issue print magazine on different issues and events within Europe, catered to the youth readership base in Durham, London and Leuven.• Produced magazine in small team from start to finish thus involved in all aspects of magazine production including photography, graphic design, the editorial layout, topics included in the magazine and the features and pieces used in the final cut, gaining experience of software from Photoshop to InDesign.• As sub-editor, I first and second-edited my team’s editorial content, providing constructive feedback and making editorial changes to both the content and the format, before having the ultimate decision on whether pieces would feature in the end product.• Used diverse interests to write two very different pieces with very different topics and styles, for the end publication. One piece was a feature on multiculturalism in the fashion industry and one piece was an interview piece on the UK prison system. • For the prison/criminal justice system article, I independently arranged interviews with people visiting prisoners at HMP Durham, ensuring I was sensitive to individual situations and issues of data protection and confidentiality. I edited findings and compiled it into an opinion piece, altering interviewees’ personal information for confidentiality.• Liaised and collaborated with international sub-editors and writers to create publication suitable to customers across three markets.

• Lived and worked in Crete for just over 3 months as an Overseas Representative.• Wrote own Welcome Meeting and adapted it quickly and efficiently to suit different audiences, dependent on size, age and background of audience, dealing with many different clients – youth, couples, families, and the elderly . • Pitched and hosted Welcome Meetings to audiences of up to 90 people at a time, thus developing public speaking skills.• Built and maintained good working relationships with suppliers so as to liaise and negotiate pricings, and to mediate between customers and suppliers/hoteliers when conflict arose. • Performed administrative tasks such as monthly health and safety checks in Thomas Cook units, weekly reports on customers, compensation, incidents and basic illness forms. • Solved queries, complaints and conflict, providing excellent customer service, receiving incentive reward for highest customer feedback score within team.