Rachel Wright Email & Phone Number

Boynton Beach, Fl, Us

Pompano Beach, Florida, United States

Boca Raton, Florida, United States

Pompano Beach, Florida, United States

Pompano Beach, Florida, United States

Orlando, Florida, United States

Over saw a team of 45 members while ensuring all policies and procedures are provided and saw an internal QA audit of 98% for 2 quarters. Created a team member incentive program to increase recognition levels and service scores to achieve passing QA audit score.Responsible for oversight and strategic planning of Front office of 787 rooms and ensuring room inventory is maximized while operating at an average annual occupancy of 98%.Conduct interviews, hiring and training new employees. Oversee department scheduling, conduct monthly 1 on 1 meetings with team, coaching and observing employees to hold them accountable.

Orlando, Fl

Provided exceptional guest service to guests, and saw a 9-spot change on TripAdvisor in the first month of taking the role. Established and ensured guest service policies and procedures were followed. Responsible for all invoicing, and payroll for Guest Services/ Supply. Responsible for accounting for the entirety of the property to include cash intake and accounts payable/receivable. assisted General Manager in producing annual budget and ensured all departments adhered to budget financials.Directly oversaw a team of 11 by holding them accountable for service standards, ensuring their daily assignments were completed, and provided support with additional training, and coaching as necessary

Orlando, Florida, United States

Acted as Manager on Duty, which involved overseeing operation departments in the absences of Front Office Manager and General Manager, and resolved any guest opportunities, and also ensured all team members are assisting guests with the highest standards. This also includes completing official internal incident reports that are delivered to Corporate Management, as well as company insurance agency.Completed and reconciled daily cash and check deposit for all departments on property as needed.

Assisted Director of Reservations in travel agent commission payments, completed month end check requests as well as purchase orders, and daily revenue and pace pick up reports and forecasting reports.Supported accounting team by resolving reservation payment issues as well as reconciling payment.

Orlando, Florida, United States

Responsible for providing exceptional guest service for a property of 652 guest rooms, which resulted in an above 90% overall satisfaction score with internal guest surveys for the front office. Acted as a liaison for communication between departments to ensure guest requests were completed in a timely fashion.

Bachelor'S Degree, Business

Associate'S Degree, Business Administration And Management, General