Rachel Wright Email & Phone Number

Plant City, Florida, United States

• Respond to the customer's needs as well as inside and outside sales requests in “real time” for price quotations, order entry and placement and communicate order status to customer and outside sales• Develop and maintain relationships with customers to ensure proper support and provide a positive customer experience to instill confidence and comfort in every transaction• Prepare quotes, order entry, resolve queries and manage production on orders utilizing the ERP system• Utilize the Company's customer relationship management (CRM) system to maintain complete call records and valid customer/account information which supports increased product sales goals• Coordinate delivery times with production and Operations Lead to achieve customer satisfaction when normal lead times are not adequate• Work with production team for will call and customer pick-up activities to ensure order accuracy and an expedited yet high-level courteous experience inside and outside of the branch.• Work with vendors to obtain information regarding pricing and specifications to complete and execute on project deliverables• Demonstrate an expertise in collaborating with multiple functions, including sales partners, internal business partners, and acts with a sense of urgency on customer feedback• Assist in management of both freight and warranty claims• All other duties as assigned• Negotiated and arranged transport of goods with shipping or freight companies.

Plant City, Florida, United States

• Coordinate with in-house production staff to ensure orders are scheduled and all deliveries are on time;• Order Management - work closely with in-house production staff to communicate customer forecast information and maintain inventory levels based on production schedules and account guidelines;• Communicate day to day order, shipment status with customers based on customer written agreements, Sonoco guidelines and production schedules• Work closely with account managers to ensure applicable customer situations are resolved and communicated properly, may assist in new projects for customers;• Research any current or possible accounts receivable problems; manage resolution with A/R and Account Managers.• Managed client accounts by providing accurate data entry services.• Resolved customer inquiries and complaints via phone, email, or other communication channels.• Developed strong relationships with customers through friendly interactions and problem-solving abilities.• Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.

Greater Grand Rapids, Michigan Area

• Accurately and efficiently completed export compliance research and documentation for all exports, including Certificates of Origins• Researched and completed all required paperwork for the North American Free Trade Agreement• Ensured Import and Export Licenses were correct and up to date, along with all Compliance Requirements with Management.• Reviewed all transaction information for outgoing shipments from the following countries; Canada, Central/South America, Europe, Africa, Middle East, Russia, China and Australia• Developed and kept updated compliance procedures, specifically Exports to ensure proper due diligence was completed• Researched each client/customer with Know Your Customer (KYC) to show reasonable due diligence in challenging, sanctioned, and embargoed countries• Effectively communicated with our shipping department freight information, Inco terms, and necessary Compliance certificates associated with country requirements

Greater Grand Rapids, Michigan Area

• Conducted all order entry including verifying information for completeness and accuracy. • Maintained open sales orders for customer and production schedule changes.• Coordinated effective communication by contacting our production and shipping department. • Ensured customer’s selections and promise ship dates were met.• Prepared proposals and quotations for sales representatives, follow up as needed.• Communicated with independent representatives, dealers, to acknowledge necessary updates regarding their orders.

Greater Grand Rapids, Michigan Area

• Entered purchase orders and monitored their progression; informed dealers of status via email or by phone.• Contacted the manufacturing plant to address any problems or expedite the order for the dealer.• Filed order acknowledgements manually.• Issued Return Authorizations for issues related to the product that was received. Any imperfections, damaged goods.• Answered numerous phone calls from Baker dealers, road reps and our manufacturing facility.

Graduated, General Education

General Ed classes

Some College, Communations

Associate'S Degree, Communication, General

Communication, General