Rachel Wright Email & Phone Number

November 1997-Present Laboratory Corporation of America 69 First Avenue, Raritan, NJ 08869 Client Service Representative in Forensic ToxicologyProblem solve issues for our clients and sales representatives using computerized laboratory databases Answer incoming calls to the call centerSend corrective documentation to collectors for incomplete or incorrect formsPerform data entry for all incoming samples to catalog and recordSchedule appointments for driver drug testing for the Taxi & Limousine CommissionRetrieve medical reports & requisitions using Image Scan and Document DirectReview all sample information documentation and correct any errors for medical accuracyReview and catalogue worksheets for follow up on old samples using excel spreadsheetsResearch all submitted samples for errors and resolve any discrepanciesAccess multiple reporting systems daily to resolve client problemsEnter results into computerUpdate Access database for scheduling appointments when necessary1996-1998 Wawa Food Stores, Inc. Flemington, NJ Food Service Manager & Regional Orientator Managed and ran the daily operations of the food service programProvided the orientation program designed for all new hires in the Springfield regionWorked with recruiting to obtain new hires for stores in the area1987-1996 Bagelsmith Food Stores, Inc. Hampton, NJ Store Manager Scheduled, supervised, and monitored the work of the staffManaged accounts payable, accounts receivable, payroll, inventory, and employee filesTrained employees, counseled on negative work habits, and provided reviewsEducation: 1985-1989 Hunterdon Central Regional High School Flemington, NJ 1989-1994 Douglass College, Rutgers University New Brunswick, NJ BA, Sociology Certification in Criminology

Listed skills include Training, Software Documentation, Team Building, Customer Service, and 20 others.

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  Customer Service

  Labcorp

  Nov 1997 - Present - Raritan, Nj