Rachel Harper Email & Phone Number

Remote

-Work with patients over the phone and through messaging to order supplies and troubleshoot various aspects of their sleep apnea treatment.-Meet KPIs for number of calls, time on the phone, number of tasks resolved, and time spent in open cases.-Learn new protocols and manage templates to give a more consistent patient experience.-Created system for sending out handwritten cards to disengaged patients to increase renewals. Writes cards to patients weekly.-Refine existing and create new templates and protocols, ensuring that all vital information is available to Care Managers while still making things easy to read quickly while multitasking.

Acworth, Georgia, United States

-Provides concise and constructive feedback to writers to improve story writing-Checks and corrects grammatical and spelling errors in accordance with target audience and Chicago Manual of Style-Improves readability of manuscripts by removing extraneous words and phrases-Building social media following to connect with new clients, gaining 1,700 new followers on TikTok, and continuing to research to increase this number-Writes engaging and successful marketing, advertising, and website copy

Kennesaw, Ga

-Assisted customers in store, over the phone, and via email.-Resolved customer service issues using company processes and policies and provided updates to customers.-Devised processes to boost long-term business success and increase profitability.-Learned new software as they were rolled out quickly enough to turn around and train other associates.-Coordinated inventories and managed supplies for all store departments.-Managed accounting information for the store, scanning and uploading necessary documents and ensuring everything was stored in accordance with accounting department policies.-Utilized Excel spreadsheets to update customer profiles, increasing store traffic.-Compiled employee-completed handwritten forms into Excel spreadsheets to be able to track patterns over time.

Town Center Mall

-Loaded and unloaded shipments of merchandise, organizing what needed to be on the floor immediately and storing the rest in the back room to be easily found later.-Sold in commission-based environment.-Trained new employees in sales and software operation.-Oversaw cashier area to ensure lines moved quickly.

Education record

Education record

Took a wide range of Advanced Placement and Honors classes.