Rachel Mcgee Email & Phone Number

Bloomington, Mn

Designed, led, and executed user research to uncover actionable insights about workers’ compensation services, digital products, and offerings. Conducted workshops, user and stakeholder interviews, usability tests, and surveys. Screened, recruited, and scheduled participants. Delivered data-driven solutions, reports, user journey maps, personas, meeting updates, and presentations. Continuously improved workflows through reflective practices. Drafted lessons learned for workshops, surveys, and usability testing scripts, and made improvements. Created templates for consent forms, workshop whiteboards, research plans, and scripts. Developed canned emails for recruiting participants, thereby reducing errors and time spent. Suggested DocuSign to reduce time spent during research sessions as well as for signing, sharing, and saving consent forms. Created a research participant master spreadsheet to avoid duplicate recruitment. Integrated Dovetail’s automation and sensitivity features to expedite coding.

Minneapolis, Minnesota, United States

Oversaw the vision, strategic planning, staffing, and operations for two libraries. Led the UX Team. Consolidated the information architecture of two customer service tracking systems by soliciting stakeholder feedback on current categories, analyzing existing qualitative data, conducting a card sort, developing actionable insights, redesigning categories, testing, creating documentation, training staff, and launching the new system. Managed the transition to a new off-campus authentication system.

Minneapolis, Minnesota, United States

Successfully merged two libraries with distinct cultures and user needs. Led the UX and Learning Design Teams to consolidate all technologies, including the redesign of 3 search tools and 2 websites. Developed project objectives, goals, and timelines. Interviewed stakeholders and users to understand user needs across campuses. Analyzed quantitative usage data by user type. Collaboratively documented findings into user personas. Recruited, screened, and scheduled participants. Conducted open card sorts and interviews with users. Inventoried, audited, and weeded content from both websites. Redesigned the information architecture as a team, creating a sitemap using Miro. Re-tested categories with a closed card sort through OptimalSort. Developed low fidelity wireframes and high-fidelity mockups. Solicited feedback from stakeholders and adjusted designs. Created images and content for 100 pages. Drafted, orchestrated a cross-campus audit, and revised content. Conducted usability tests. Redesigned, promoted, and launched the website. Presented website progress to the University Council, garnering acclaim for the libraries.

Greater Minneapolis-St. Paul Area

Exceeded national benchmarks for student satisfaction with online resources. Customized search tools to user needs, thereby increasing conversions (43%) while decreasing customer service questions (7%), and staffing costs ($13,189). Streamlined communication systems, saving 120 staff hours annually. Cut wait periods by 50% through an innovative purchasing program. Saved $231,483 in staff hours through task analysis, automation, and user empowerment. Planned, conducted, and analyzed research from heuristic evaluations, competitor analyses, card sorts, interviews, usability tests, and surveys. Synthesized insights into personas, reports, presentations, and design recommendations.

Minneapolis, Mn

Created a responsive faculty development website. Assessed initial needs through stakeholder interviews. Drafted research questions, goals, test plans, scripts, and instructions for volunteer moderators. Conducted user interviews, card sorts, and gallery walks. Analyzed, synthesized, and translated findings into personas and reports. Developed images, code, 60 pages of content, and procedures for storing video content in Kaltura. Presented findings and mockups to stakeholders, sought feedback, and revised the design. Devised a plan for launching the website.

Doctor Of Education In Leadership (In Progress)

Courses: - Creativity & Innovation - Techniques for Research - Qualitative Research Methods - Quantitative Research Methods - Change.

Master Of Library And Information Science

Courses: - Internet Fundamentals & Design - Organization of Knowledge - Cataloging - Indexing & Abstracting - User Instruction - Database.

Bachelor Of Arts In Communication Studies, Magna Cum Laude

Courses: - Communication (Intercultural, Interpersonal, Organizational, & Small Group) - Communication Research Methods - Persuasion.