Rachel Pompetti Email & Phone Number

New Castle, DE, US

CH

Responsible for the delivery of large-scale infrastructure projects/programs within the Information Technology Services group, from inception to delivery; mitigating risk and staying on time and on budget.Participate in the IT Governance process.

New York, NY, US

New York, NY, US

• Led several merger & acquisition integration projects that consisted of diverse and cross functional teams. These projects spanned several countries as well as required a period of Transitional Services to be provided.
• Work closely with our business partners to develop longer term strategies for key network components, create global services and negotiate contracts that leveraged our global economies of scale.
• Partnered with vendor management to create RFPs/bid proposals to bid out several of our large contracts – Wireless/Mobile Devices, Managed Network Services, Audio & Web Conferencing and Transport – which is resulting.
• Initiated the creation of a global Situation Management reporting process that quickly engaged necessary support teams (server, storage, network, etc.) and reduced the amount of downtime for critical applications.
• Managed the performance of key telecommunication vendors (AT&T, BT, Cisco and Verizon); driving cost reductions, improving service delivery and creating contracts that were leveraged globally.
• Reduced communications costs by designing and implementing global MPLS and VPN, and global implementation of WAN Optimization technology.

US

• Responsible for the day-to-day help-desk/technical support; data center engineering and operations for international company headquarters, supporting 7,000 end users.
• Provide end-user support through federated model to over 7,000 global associates that included upgrades and updates to desktop operating system, core office applications and desktop security applications.
• Lead project to upgrade our primary data center which required coordination of all trade work, permitting and technical teams.
• Lead the initiative to upgrade our Active Directory environment and consolidate all disparate Active Directory environments into a single corporate forest. This lead to the centralization of user ID provisioning.
• Responsible for the Change Management Process and Reporting for all IT functions, providing a single point of accountability.
• Responsible for the development and implementation of our Business Continuity & Disaster Recovery (BCP & DRP) Plans for corporate sites in New York City, Wilmington and Miami. The framework for these plans was then.

Houston, Texas, US

• Provide LAN Administration for desktop and servers running NT Server 4, Microsoft Terminal Services, Citrix MetaFrame and Microsoft Exchange.
• Significantly reduced actuarial valuation reporting time by automating monthly valuation file transfer process.
• Wrote and modified actuarial valuation programs written in SAS and COBOL. Ported annuity valuation programs from AIX over to Microsoft NT Terminal Services environment.
• Converted network environment from Token Ring to Ethernet.

San Jose, California, US

• Responsible for the development and implementation of automated report balancing and file verification system.
• Provided functional specifications toward product design and implementation phases.
• Provided clients with training and timely resolution of problems (reading traces, logs and dumps).
• Wrote in-house training material for field engineers and gave training sessions when required.
• Responsible for support and enhancement of product.
• Made product presentations at national software conferences.

Bachelor, Computer Science & Math

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Education record