Rachel Pompetti Email & Phone Number

New Castle, De, Us

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Responsible for the delivery of large-scale infrastructure projects/programs within the Information Technology Services group, from inception to delivery; mitigating risk and staying on time and on budget.Participate in the IT Governance process.

New York, Ny, Us

New York, Ny, Us

• Led several merger & acquisition integration projects that consisted of diverse and cross functional teams. These projects spanned several countries as well as required a period of Transitional Services to be provided to businesses. • Work closely with our business partners to develop longer term strategies for key network components, create global services and negotiate contracts that leveraged our global economies of scale. • Partnered with vendor management to create RFPs/bid proposals to bid out several of our large contracts – Wireless/Mobile Devices, Managed Network Services, Audio & Web Conferencing and Transport – which is resulting in annual savings over $25M annually. • Initiated the creation of a global Situation Management reporting process that quickly engaged necessary support teams (server, storage, network, etc.) and reduced the amount of downtime for critical applications. • Managed the performance of key telecommunication vendors (AT&T, BT, Cisco and Verizon); driving cost reductions, improving service delivery and creating contracts that were leveraged globally.• Reduced communications costs by designing and implementing global MPLS and VPN, and global implementation of WAN Optimization technology.

Us

Responsible for the day-to-day help-desk/technical support; data center engineering and operations for international company headquarters, supporting 7,000 end users. • Provide end-user support through federated model to over 7,000 global associates that included upgrades and updates to desktop operating system, core office applications and desktop security applications.• Lead project to upgrade our primary data center which required coordination of all trade work, permitting and technical teams. • Lead the initiative to upgrade our Active Directory environment and consolidate all disparate Active Directory environments into a single corporate forest. This lead to the centralization of user ID provisioning, deprovisioning and recertification.• Responsible for the Change Management Process and Reporting for all IT functions, providing a single point of accountability.• Responsible for the development and implementation of our Business Continuity & Disaster Recovery (BCP & DRP) Plans for corporate sites in New York City, Wilmington and Miami. The framework for these plans was then rolled out globally to be used at our operations in over 40 countries. Ensured annual testing of DRP for Wilmington data center was completed and all phases were successful.• Managed annual IT budget of $1.5M, defined all operating procedures and processes. Also had oversight of our international IT budget and approved their projects and spend.• Lead effort to consolidate servers in Wilmington Data Center by utilizing VMware and expanded use of SAN technology.• Reduced time to resolve user issues by implementing a remote access solution for desktops.• Instituted controls for compliance with SOX and HIPPA regulations. Certified SOX controls quarterly.• Lead International Network Engineering team responsible for integration of $15B global company acquisition that spanned over 50 sites in 30 countries.

Houston, Texas, Us

• Provide LAN Administration for desktop and servers running NT Server 4, Microsoft Terminal Services, Citrix MetaFrame and Microsoft Exchange.• Significantly reduced actuarial valuation reporting time by automating monthly valuation file transfer process.• Wrote and modified actuarial valuation programs written in SAS and COBOL. Ported annuity valuation programs from AIX over to Microsoft NT Terminal Services environment.• Converted network environment from Token Ring to Ethernet.

San Jose, California, Us

• Responsible for the development and implementation of automated report balancing and file verification system.• Provided functional specifications toward product design and implementation phases.• Provided clients with training and timely resolution of problems (reading traces, logs and dumps).• Wrote in-house training material for field engineers and gave training sessions when required.• Responsible for support and enhancement of product.• Made product presentations at national software conferences.

Bachelor, Computer Science & Math

High School Diploma, College/University Preparatory And Advanced High School/Secondary Diploma Program

Education record