Rafael Vera Email and Phone Number

LEADERSHIP BEHAVIORS : • Expects and inspects core processes and “clean and bright” standards. • Expects and inspects execution of clients’ merchandising and operating plans. • Provides first person coaching and leadership on the execution of action plans based on the weekly Playbook process, daily department walks, Customer Satisfaction Survey learnings, customer verbatims, and customer/associate interactions. • Is the customer advocate and surface opportunities to improve the end to end customer experience. • Teaches, models and leads ways to satisfy customers, find ways to say yes, e.g., helpful associates, complaint resolution, Store to Web. Leadership/People Oriented: • Personally supports, coaches and develops team members across all brand departments by creating an environment where our associates can be successful. • Facilitates dialogue between front-line associates and the store leadership team. • Focuses the entrepreneurial energy of the team on delivering over the top customer service and associate pride. • Leads and embeds all Retail Services plans/projects using common enterprise-wide tools, processes and language. (No store programs.) • Creates and maintains a culture of winning that resonates with all associates.Effectiveness/Attains Results: • Leads and monitors store level margin drivers, e.g., solution selling, accessory attachment rate, inactive inventory, price change execution. • Achieves all miscellaneous income plans e.g., smart plans, protection agreements, new account generation. • Achieves controllable cost plans relative to department and identify and communicate continuous improvement opportunities to associates and teams. • Communicates opportunities and solutions that will allow clients to meet/exceed profit plans. Effective Decision Making: • Provides Store Manager with fact based, real time feedback on the product life cycle including assortment, pricing, inventory flow, marketing support.

*As the Store Manager i have ownership and drive the overall customer and sales service culture within my location. Accountability for managing sales performance and identifying sales opportunities. Develop strategies and tactics to achieve sales, service and operational performance goals. Ensure maximum sales and profitability.* Perform associate training, developing of top talent, providing positive and constructive tactics and coaching and counseling. * I Lead, motivate and inspire associates to create a customer-centric environment resulting in a memorable and positive customer experience.*Always building customer relationships, and brand awareness and loyalty.* Hiring talent; merchandising, operations and execution of store goals and company standards in addition to resolving associate and customer relations' concernsis part of my daily routine. * Responsible for networking and creating positive relationships within the community. Leading my store as a Champion, initiating and supporting growth for our associates.

Daily control operations, payroll, scheduling, inventory national standards layout and Merchandising. Communicating to all departments to meet daily goals and ensure task completion work activities. Set clear expectations demand accountability to store team on performance and behavior standards. Recruiting top talent creating a great environment building an effective relationship with peers. Managing inventory and keeping all products displayed setting planograms and price changes.Drive sales with product knowledge and promotional tools while satisfying our customers needs. implementing sales training, roleplay observation tasks and Leadership coaching.

My responsibilities consisted administration, organization and some secretarial work involved in producing a production. While duties vary from production to production, the work included:assisting actors and the crew;issuing scripts;organising equipment and supplies;dealing with travel and accommodation bookings;sorting out enquiries and other paperwork.A production coordinator may work on different kinds of programmes, such as news and current affairs, reality television shows, soap operas, dramas and comedies. They are usually involved at all stages of a project, working alongside everyone from early stages until completion.Production coordinators can specialise in one particular area of assistance or be known by other names, such as:production assistant;script supervisor;production secretary.Typical work activitiesThe work varies depending on the actual role and the size and type of production company. In general however, tasks carried out by a production coordinator include:attending production meetings;helping to set up the production office with the necessary supplies;typing, editing, copying and distributing scripts;organising travel arrangements for cast, crew and production executives;organising accommodation for cast and crew;typing and distributing schedules, or call sheetsassisting cast members, and at times running errands for them;running errands between the production office and other departments;dealing with accounts and expenses;setting up relevant insurance cover and helping with visas for cast and crew;closing accounts with suppliers and dealing with surplus stock when the production is finished.Coordinators can also be involved in:checking running orders and scripts;keeping track of timings during a programme;setting up pre-recorded material in the studio gallery;making schedules, shot lists, logs and other paperwork for post-production.