Rafaela Veras Email & Phone Number

Lake Worth, Fl, Us

Winnipeg, Canada Area

• Business Process Optimization: I have spearheaded a project to streamline internal processes, reducing operational costs while improving efficiency. Conducted thorough process analysis, identifying and implementing enhancements in workflow and system usage.• Requirements Gathering & Analysis: I have led requirements gathering sessions with stakeholders to understand business needs for new IT systems. Analyzed and documented requirements, ensuring clear communication between business units and IT.• Cross-functional team Leadership: I have facilitated communication between IT developers, QA testers, and business stakeholders to ensure alignment on project goals and deliverables. Acted as a liaison to resolve issues and streamline project execution.• System Design & Implementation: I have contributed to the design and replacement of an outdated ERP/CRM system, improving customer data management and sales processes in the gaming industry. Conducted requirements-gathering sessions with stakeholders to understand business needs for the new ERP system.• Stakeholder Engagement: I have successfully built and maintained strong relationships with key stakeholders, facilitating open communication and ensuring that their projects aligned with business objectives.• Requirement Analysis for API Development: I have specialized in conducting requirement analysis for API development projects, ensuring seamless integration and functionality according to business needs. Facilitated the creation of clear, concise API specification documents.• API Testing and Validation: I have led API testing initiatives for client applications, ensuring APIs met functional, reliability, performance, and security standards. Utilized tools like Postman and Swagger for comprehensive testing and documentation.• User Acceptance Testing (UAT): Designed and executed UAT plans for new system implementations. Gathered user feedback to ensure high satisfaction and usability.

Winnipeg E Região, Canadá

• Senior QA Analyst: Designed and executed detailed test cases and scenarios for complex enterprise software, leading to the identification and resolution of critical bugs, ensuring robust software performance.• Agile QA Specialist: Embedded within cross-functional Agile teams to ensure early and continuous quality testing, reducing development cycles, and fostering a culture of quality-first in product development.• Performance Testing Lead: Orchestrated large-scale performance testing campaigns for high-traffic websites, identifying bottlenecks and optimizing server response times significantly enhancing user experiences during peak traffic periods.• QA Documentation Specialist: Created and maintained high-quality QA documentation, including test plans, test cases, and quality metrics reports, enhancing team productivity and providing clear insights into testing outcomes.• Regression Testing lead: Managed comprehensive regression testing efforts for enterprise-level software updates, ensuring backward compatibility and uninterrupted service for users.

Rio De Janeiro Area, Brazil

• Led the analysis and redesign of business processes for a leading software development company, achieving a substantial increase in operational efficiency within the first year.• Utilized data analytics to drive process improvements, translating complex data sets into actionable insights that led to a significant increase in process efficiency.• Facilitated workshops and training sessions on business process management tools and methodologies, enhancing team capabilities and fostering a culture of continuous improvement.• Developed comprehensive process documentation for over 10 key business processes, enabling a standardized approach and reducing process variability that streamlined the client's processes.

Full Stack Developer - Diploma, Information Technology

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Technology Management - Diploma, Tecnologia Da Informação E Serviços

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Esl - English As A Second Language, English Language And Literature/Letters

ESL - English as Second Language

Degree In Information Technology Management, Information Technology

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