Rafael Dinato.'. Email & Phone Number

Osasco, São Paulo, Brazil

MAINTENANCE, PROJECTS AND OPERATIONCoordinating preventive, predictive and corrective maintenance in building facilities in general, automation, data cabling and other data center support facilities devices;Ensuring the quality of delivery of services and activities, maintaining contact with suppliers and service providers, contact with the Company's Business Units for project coordination. Coordinating activities of electrical and air conditioning operators;· Monitoring the execution of projects;· Perform work to improve processes and deliveries;· Define execution priority scale;· Distribute tasks among team members;· Apply feedback;REPORTS· Evaluate inspection reports;· Evaluate activity reports from service providers;· Prepare and evaluate incident reports in building installations in general, automation, data cabling and other data center support facilities devices

São Paulo

Supervision of technicians and technical assistance team leaders in Commissioning, Startup, preventive and corrective maintenance. Coaching and feedback for each technical assistance employee and team leaders. Performance evaluations and professional growth opportunities through 1:1 meetings using the TMS system (Oracle).Planning: Coordination of the technicians' work schedule, communication of repair plans to technicians according to quotations issued to customers based on the technical specification of engines and generators, management of technical assistance logistics that includes the use of materials, equipment and employees, ensuring safety, quality and efficient operations.Technical Support: Supporting service technicians who require assistance, and escalating technical support needs for resolution when necessary, Level III. Monitoring the status of open repairs with shop technicians, resolving issues that influence the completion of the repair plan on time quoted to customers, goals and targets for the branch, measuring, reviewing and maintaining superior levels of customer satisfaction.KPIs: Monitoring technician repair productivity and quality, Labor Utilization and billing efficiency, with deliveries 15% higher than the set targetWarranty: Evaluation of warranty processes, with a reduction in response time from 40 days to 7 days, with implementation of the process and definition of qualified staff.Training: Execution of the Hard and Soft Skills technical qualification training matrix, in the first year we managed to advance in 85% of online training and 25% in face-to-face trainingImplementation of workshop management, such as control of tools, calibration of instruments and supplies, and application of 5S.

São Paulobrazil

Main activities: Coordinator of technical and support teams (Power and Thermal) for mission critical clients in contracts in the order of R $ 700K / month, Management of the planning team and CRC, from programming to the execution of maintenance services, and visits to the client as technical manager in meetings and in the field.Safety at work: Acting responsibly by interrupting, embargoing or preventing any service, an operation that poses a serious or imminent risk to the safety and health of any person within the operation.Processes: Specification of processes supporting compliance with the volumes of services and technical assistance provided. Adequate planning, budgeting and management of human, technological, sustainable and financial resources, among other activities outlined in the Maintenance Plan.People management: Application of the nine box model in people management, individual feed backs, and challenging the team in continuous improvement.Improvements: Implementation of the predictive model in the Thermal area, where we reduce breaks and corrective actions, we reached the level of corrective measures attended and solved in the 1st service in 94% in 2019, while in 2020 we increased to 98%. I emphasize the decrease in overtime with better distribution of activities, and with the use of the hour bank, we left 3000 hours in August to 1200 hours in December 2018, in 2019 we closed with 860 hours, even with an increase in activities and greater "loading" of the team, while in 2020 with the reduction, we reached 460hOther activities: Elaborate structured presentations, reports, aiming to subsidize management decision-making and ensure constant deadlines in serving the sector, focusing on the mission critical category, as well as conducting the common process and architecture of new projects. Preparation of reports and project presentations for the management committee, assist in the approval of suppliers of machines, tools, devices industry 4.0

São Paulo, Brazil

Coordination of resident technical teams and flyers on clients such as T-systems, Petrobrás, Banco Votorantim Paulista and Rochaverá, Secretariat of the farm - SEFAZ SP AND CAMPINAS, Guarulhos Airport, about 55 professionals, distributed in scales 12x36, 5x2, 6x1 and schedule commercial. Personnel management, time and overtime control, performance and performance evaluation, operational training. Restructuring of the concept of predictive maintenance, starting with the HVAC discipline, where with this work we reduced the breakages of our compressors, which in 2016 was from R $ 690k to R $ 197k in 2017, with a view to an expected reduction of R $ 75k in 2018. In the electricity discipline through the implementation of energy and battery analysis, we reduced our costs due to equipment breakdown or failure. And in the battery issue, I internally structured the purchase of batteries in the “wholesale” and distribution in the “retail”, thus making for a greater margin in direct sales and less use of the budget available for this input, increasing the margin of contracts, this process yielded a 23% discount on the purchase, which helped the result of the contract, in addition to implementing the disposal of materials with financial return to the company, which in 1 year earned the company around R $ 330k in return for leftovers.

São Paulo

Operating in Generator Sets 33MVA Installed Park with 77 generators, UPS's 16MVA park of 133 installed UPS and Rectifiers 10MVA of installed load with park of 37 installed rectifiers.Coordination of preventive, predictive and corrective maintenance, at Atento Brasil's 34 sites including data centers, annual technical stops for maintenance, 24 X 7 availability. About 100 professionals under my responsibility, among auxiliaries, electricians, mechanics, electrotechnicians, supervisors. budget, contract elaboration with manufacturers and third companies. Application of maintenance and parameterization in LV and MV circuit breakers, ABB circuit breakers SACE line and PR121 and REJ630 relays as well as Pextron 1439TU line.Adequacy of the diesel storage system with PN10 certified equipment, meeting NR 16 and NR 20.

São Paulo

Operational procedures, electric PMOC, air conditioning PMOC, drafting of a contract with infrastructure equipment manufacturer companies (GMG, UPS Rectifiers, Primary cabin); Maintenance team management with 3 different teams, during business hours and 24x7 shifts and shifts. Hiring of employees for the team, time and overtime control, performance and performance evaluation, operational training.

São Paulo

Critical mission operation and maintenance. Predictive and corrective preventive maintenance in Generator Sets, UPS's and rectifiers.I participated in the Starup of electrical installations from the primary cabin, substation, generators, Nobreaks, rectifiers and infrastructure. Installed load of 3MVA, with 700Tr's

Electrical Engineer, Engenharia Elétrica

Eletrical Technician, Engenharia Elétrica E Eletrônica