Rafael Silva Email & Phone Number

New York, Ny, Us

New York City Metropolitan Area

Managed low voltage cabling projects in the NYU Langone Health and Medical Facilities:Determined the best approach to running network cables through out hospital and office environmentsWorked with vendors and facilities managers to resolve requests and incidents in a timely fashionCoordinated with facilities team to install network devices such as BMS controllers, sappling clocks, and digital signageMaintained, documented and assisted in the upgrade of IDF closets including the scrubbing of switches and patch panelsWorked with desktop and network support to reconnect or resolve switchport or other node issuesAssisted during IDF closet emergencies including floods and fires with documentation and clean upTroubleshot network connections and cabling using toner generators, probe kits and fiber optic tester kits.

Yonkers, New York, United States

Responsible for managing small to medium size implementation projects including:budgetingclient contact and approvals multiple-technician supervisorvendor liaisonCoordinated with Network, Data Center, Server, and deployment teams to either implement or decommission network equipment from IDFs to Data centers. Tested and assisted in the decision making process for new equipment and applications.Administered various public schools’ computers and networks in relation to nurses offices ran by Montefiore.Worked with data center managers to install and configure various applications to monitor data center activities.Troubleshot network connections and cabling using toner generators, probe kits and fiber optic tester kits.

Greater New York City Area

Assisted in the planing, execution, monitoring and controlling of Citrix software. Deployment and quality assurance of various hardware interoperability with Epic electronic medical records system.

Syosset, Ny

Field Network Engineer, OS X support technician, installed and administered Cisco equipment including switches, wireless AP, VOIP and unified communications solutions.

New York, Ny

Assisted in the technical transition from Carole Hochman Design Group to Komar. Responsible for the day to day server maintenance in both a Windows and Mac environments. Managed 4 IT help desk technicians. Tier 2 support.

Brooklyn, Ny

Initiated various projects on request from customer and sponsor. Created charters and approved project plans. Worked as lead and managed 5 to 10 resources and set up procurement plans during RFPs and management of subcontractors. Daily IT support of clients in accordance to the service-level agreement in small to Mid-sized business.

Herndon, Va

Dell certified systems expert, data center engineer. Installation and maintenance of Brocade switches, EMC equipment, and Dell servers in enterprise environments. Projects include installation and initial set up of Linux and Windows based servers.

New York, Ny

Phone support and field technician for over 5000 end users. Server 2000 and 2003 Active directory support including adding, removing, disabling, and editing permissions for new and old users. Remote network support including DSL and T1 connections. PBX and POT line MAC support.

Boston, Ma

Configured, installed, and maintained client PCs in a temporary network. Set up audio/visual equipment for clients, including the use of plasma TVs, high end personal computers and laptops, and portable displays for trade shows and conference meetings. Set up PCs and temporary networks in remote sites for clients throughout eastern seaboard.

Project Management

Certificate, Ms Networking Administration