Raghavendra Bhat Email and Phone Number
Automotive industry; Technical support professional - Network Support and Development, Customer Experience CRM, After Sales, Service, Fixed Operations., Warranty, Product Quality and Manufacturing, Technical and Repair support, Working as a Technical Executive System Applications - Service and support all CSO-TD (Customer Service Operation – Technical Division) systems including; TECDB, AFM Technical Intranet, TSIN (Toyota Service Information Network) management. Report Technical issues to TMC (Toyota Motor Corporation) via FTR (Field Technical Report), SKR (Service Kaizen Request) and MPR (Market Product Report). Toyota Service Information (TSI) Branch Connectivity, access and usage issues, Global TechStream bug reporting and software installation support to Branch users. Also operate TECC (Technical Experience Contact Center) by the following: When support is needed from a Branch technical person a Service Manager, Foreman, Master Diagnostician, Technical Advisor or Team Leader may contact TECC to open a TECC case and NTL support will be coordinated via TECC. Yearly conducting Hi Tech Seminar and BFTR (Branch Field Technical Report) Training to retail business18 years working in different areas of Maruti Suzuki Motors (Sai Service Station Mumbai), Toyota and Lexus (Al- Futtaim Motors Distributor for UAE). Knowledge of Retail and Distributor automotive business. Held positions with Technician Mechanical, Vehicle Quality Tester, Foreman, National Technical Leader and Technical Executive System Applications and currently working with Nissan Middle East as a Field Quality Improvement Analyst Currently learning the automotive market environment in the GCC / Middle East, again with a leading Nissan Motors Corporation, Nissan Middle East Dubai
Nissan Middle East Fze
View- Website:
- nissan-global.com
- Employees:
- 35332
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Fqi - Section ManagerNissan Middle East Fze Apr 2019 - PresentUnited Arab Emirates
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Field Quality Improvement SpecialistNissan Middle East Dubai Dec 2014 - Mar 2019Dubai UaeNissan Is continuously improving the quality of the products based on the field information received from the market. This greatly improves customer satisfaction and loyalty towards the brand and helps repurchase intention• To promote countermeasure based on investigation result by vehicle & parts investigation and field information through direct communication with customer and dealer• To implement the countermeasure information and parts to the market and to promote the recurrence prevention and horizontal deployment• To plan and implement the warranty policy, to revise warranty conditions and to promote correct warranty process and warranty reduction• To check/process warranty claim invoice and to charge back to suppliers. • To support and instruct overseas NSC (Nissan Sales Company) field quality improvement groups so that they can do it by themselves
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Technical Executive, Services & InformationAl-Futtaim Automotive Group Aug 2012 - Nov 2014DubaiAl Futtaim Motors, synonymous with Toyota and Lexus, the largest Distributor of automotive products in the Emirates has established undisputed leadership in the region while contributing to Toyota's worldwide growth. Al Futtaim Motors also holds exclusive franchises for other world class automotive products including; Hino - Japan's leading heavy vehicle manufacturer.• CSO-TD (Customer Service Operation – Technical Division) systems including; TECDB, AFM Technical Intranet, TSIN (Toyota Service Information Network) management. • Report Technical issues to TMC (Toyota Motor Corporation) via FTR (Field Technical Report), SKR (Service Kaizen Request) and MPR (Market Product Report• Toyota Service Information (TSI) Branch Connectivity, access and usage issues, • Global TechStream bug reporting and software installation, Training support to Branch users. • Operate TECC (Technical Experience Contact Center) by the following: When support is needed from a Branch technical person a Service Manager, Foreman, Master Diagnostician, Technical Advisor or Team Leader may contact TECC to open a TECC case and NTL support will be coordinated via TECC• Yearly conducting Hi Tech Seminar and BFTR (Branch Field Technical Report) Training to retail business• Continuous liaise with TMC in support of AFM request to TMC and TMC request to AFM.• Communicating with Finance dept. / Branch for completion of process GTS payments -
National Technical LeaderAl-Futtaim Automotive Group Jul 2011 - Jul 2012DubaiAl Futtaim Motors, synonymous with Toyota and Lexus, the largest Distributor of automotive products in the Emirates has established undisputed leadership in the region while contributing to Toyota's worldwide growth. Al Futtaim Motors also holds exclusive franchises for other world class automotive products including; Hino - Japan's leading heavy vehicle manufacturer.• Responsible to understand, diagnose and rectify difficult to repair complaint vehicles. • Coach Technical staff of all AFM Branches in methodical diagnosis to ensure Fix it Right Activity.• Support and coach NSD (National Service Department), Branch and other Dept. personal concerning technical and warranty issues. • Provide timely and accurate Technical Reporting to principals. • Support TMC (Toyota Motor Corporation) Technical Activities (Conformity Test, SSC etc.). • Support internal customers (CR Dept. Sales & Marketing, Parts Dept. etc.). • Support external customers (RTA, Dubai police, Fleet Customer, Suppliers and other walk-in queries).• Monitor shop-floor improvement activities (Observe and report problem areas and suggest alternatives,• Ensure 5’S and TSM principle achieve at all time in AFM workshop operations). Comprehend customer concern and communicate effectively for customer satisfaction.
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Technician Mechanical, Vehicle Quality Tester And ForemanAl-Futtaim Automotive Group Jul 2001 - Jul 2011DubaiResponsibilities as Foreman• Coordinating & assisting workshop Manager and Section Foreman in the scheduling of daily weekly work flow• Review jobs, inspect the units and assist technicians with correcting work procedures and proper tools as needed• Assisting the Technician in diagnosing & troubleshooting the problems• Updating the technicians with latest Technical Bulletins and new car features for consistent high quality customer service preparing making Branch Field technical report & warranty claims and submitting to National Service Department (NSD)• Doing road test for fault diagnosing and final checkup• Conversing with customers regarding their complaints with technical explanation• Conduct weekly safety meeting, assure safe environmental surroundings and that employees work safely.Responsibilities as Vehicle Quality Tester• To carry out pre diagnosis steps to ensure customer complaints are clearly identified prior to the vehicle entering the workshop.• To assist the relevant team members with hands on technical assistance and advice• Carry out daily quality control testing as per Toyota guidelines to ensure all performed work is to the highest standard.• Submit a detailed weekly quality control report to the workshop manager to identify possible trends and training requirements.• To monitor return work and identify possible trends with repairs and employeesResponsibilities as Technician• Diagnosis & troubleshooting of Engine Systems & Transmission [Automatic & manual] system • Troubleshooting & Repair of body electrical systems, Air-conditioning systems and other mechanical jobs repairs and replacement of chassis (suspension, steering, brake) systems• Computerized wheel alignment and wheel balancing
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Technician MechanicalSai Service Station Ltd. Maruti Suzuki Dealer Mumbai Jun 1997 - Jun 2001Worli, MumbaiSai Service is an authorized Maruti Suzuki dealership in Mumbai. Established with an aim to cater to various customer's auto needs and excellent customer services, the dealer has been able to win customer loyalty within a short span of time.
Raghavendra Bhat Skills
Raghavendra Bhat Education Details
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Jss College Dharwad.,Automotive
Frequently Asked Questions about Raghavendra Bhat
What company does Raghavendra Bhat work for?
Raghavendra Bhat works for Nissan Middle East Fze
What is Raghavendra Bhat's role at the current company?
Raghavendra Bhat's current role is Field Quality Improvement Section Manager at Nissan Middle East.
What schools did Raghavendra Bhat attend?
Raghavendra Bhat attended Jss College Dharwad.,.
What skills is Raghavendra Bhat known for?
Raghavendra Bhat has skills like Customer Service, Management, Team Building, Product Development, Strategic Planning, Engineering, Manufacturing, Team Management, It Skills, Ms Office, Team Leadership, Technical Support.
Who are Raghavendra Bhat's colleagues?
Raghavendra Bhat's colleagues are Ntwanano Mccrea Khosa, Daniel Martínez Álvarez, Guadalupe Arteaga Valencia, Vivek Vardhan, Kagan A, 岡部雅人, Valquiria Lopez.
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