Duties:- manage inbound and outbound calls. - Playing the team manager's role when absence. - Conducting meetings and coaching plans for other team members to achieve their KPIs. -follow various communication scripts when speaking to a caller- handle customer engagement. - identify customer needs, answer questions and solve problems. - up-sell products and services when possible.- build sustainable customer relationships.- organize all conversation records. - build product knowledge andimprove performance and hit goals.

As personal assistant I was responsible for:- Schedule meetings and manage calendars.Answer phone calls and emails and take messages.- Take accurate and comprehensive notes at meetings.- Help with daily time management.- Run errands as requested.- Plan travel, including flights, accommodation and ground transportation.As an Office manager my duties were:- Control of front desk tidiness and availability of all necessary stationery and material including pens٫ forms and informative leaflets- Ensuring timely and accurate customer service- Monitoring stock and order office supplies and troubleshooting emergencies- Managing mail distribution- Organizing office budget- Managing records of office expenses and costs- Overseeing the compliance with company’s policies and security requirements

Secretary and office manager