Rahab Manyika Email & Phone Number

Charlotte, Nc, Us

• Serve as the lead point of contact for clients throughout virtual reality (VR) software development and as a liaison between customers, sales, marketing, and technical teams, ensuring smooth communication and project progression.• Manage client relationships, ensuring the successful development of virtual reality surgical training modules, enabling salesforces, physicians, and residents in the latest surgical techniques and instruments. • Interface with internal teams as the voice of the customer, influencing the product roadmap to ensure future enhancements address customer needs and securing additional workstreams.• Created the onboarding process for the Client Services department, facilitating the integration of five new hires post-tenure and ensuring consistent and effective training across the team.• Overhauled the VR build release and client communication process, resulting in fewer errors, a more predictable release process, improved communication, and faster rectification of build issues.

• Managed the development of 55+ modules, successfully completing projects valued at over $8.3M.• Developed a comprehensive Client Services project management workflow, establishing the standard process for guiding projects from initial design to final delivery and identifying opportunities for efficiency, achieving a 25% reduction in development duration.• Led client reviews of work-in-progress builds, ensuring final deliverables met end-user requirements, adhered to surgical technique manuals, and aligned with regulatory standards.• Tracked project status, communicating updates and risks to stakeholders using various tools (Salesforce, Airtable, JIRA, etc.) and guiding customers to use case-appropriate resolutions.

Charlotte, North Carolina, United States

• Manage day-to-day operations for a voiceover recording and audio editing business• Record voiceovers for diverse projects including novels, children's books, training modules, tutorial videos, and more.• Edit and process the audio for voiceover projects.

Washington D.C. Metro Area

• Managed accounts valued at over $5.2M annually, conducting in-depth assessments of healthcare systems’ operational and clinical performance using Crimson Continuum of Care and Data Hub Analytics. • Engaged with administrators and C-suite stakeholders to integrate technologies and translate data into actionable insights.• Analyzed data and recommended initiatives to improve length of stay, complications, readmissions, and medical coding and documentation, resulting in over $40M in estimated cost savings.• Supervised account managers serving over 50 hospitals, ensuring effective team performance.• Drove engagement and utilization of various analytics platforms and secured new business by delivering product demonstrations and showcasing the value proposition of various tools.

Washington D.C. Metro Area

• Led training initiatives for hospital administrators on data analytics platforms, enabling clients to identify operational and clinical performance improvement opportunities.• Ensured hospital’s compliance with Joint Commission’s Ongoing Professional Practice Evaluation and Focused Professional Practice Evaluation mandates, creating dashboards and training hospital personnel to maintain reports used to track performance. • Contributed to regular software updates to the Crimson platform based on user acceptance testing (UAT) and client feedback.

Charlotte, North Carolina

• Developed and taught curriculum for the Health Systems Management Capstone course within the College of Health and Human Services' Department of Public Health.• Utilized inquiry-based learning to instruct students in the Health Systems Management Capstone course.• Coached undergraduate students in creating web-based portfolios to support career advancement.

Washington D.C. Metro Area

• Conducted research and data analysis to drive billing, safety, patient satisfaction, and workflow process improvement initiatives within the Division of Hematology-Oncology's Department of Radiation Medicine. • Created and delivered executive presentations for strategic planning retreats, facilitating informed decision-making.• Developed a physician order form to ensure compliance with clinical trial billing regulations, enhancing operational efficiency and regulatory adherence.

Washington D.C. Metro Area

• Coordinated conferences, including Partnering for Cures, by collaborating with program staff.• Collaborated with House of Representatives legislative staff to communicate policy issues related to clinical trial billing, 21st Century Cures, and medical device taxes.• Wrote and edited blog posts to communicate FasterCures' mission and healthcare news.• Compiled datasheets to create "Consortia-pedia," a searchable database of research consortia.

Bellingham, Washington Area

• Collected data on employee and patient experience and employed Lean Six Sigma principles to identify opportunities for improvement and ensure proper implementation of process improvement projects. • Determined root causes of excessive patient wait times through thorough data analysis.• Increased efficiency by initiating the standardization of hospital supply room layout and documenting a process for maintaining improvements.

Washington D.C.

• Reviewed and summarized clinical effectiveness research proposals to ensure they met minimum standards of patient engagement in order to qualify for funding through the organization.• Collected patient stakeholder information to maintain engagement in research projects.• Maintained and updated communication profiles for Congressmen and Senators, facilitating collaboration on key healthcare research issues.

• Provided compassionate care, offering social and emotional support, and assisting with activities of daily living.• Monitored and documented patient vital signs, maintaining accurate records.• Acted as a liaison between nursing staff and patients, ensuring effective communication and understanding of patient needs.

Charlotte, North Carolina Area

• Managed patient check-in, scheduling, and follow-up, ensuring smooth clinic operations.• Assisted with fieldwork, including disease screenings, and maintained patient records in compliance with regulations.• Conducted research to identify growth opportunities and potential partnerships with community organizations.

Master'S Degree, Health Systems Administration

Activities and Societies: Elected Communications Director of Health Executives of Georgetown University (HEGU) Board, Dean-appointed.

Bachelor Of Arts (B.A.), Sociology, Minor In Health Studies

Activities and Societies: Circle K, Honors Program, Build 4 a Cause, Transition to University (T2U)