Raheel Barlas Email & Phone Number

Dubai, Ae

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Responsibilities:- Leading a team of Engineers & PS Consultants across the GCC and Levant region.- Providing pre-sales and post-sales support for a range of products including Cybersecurity, Networking, Application and Link Balancers, SIEMs, WAN Optimizers, Wireless, UCM, DLP & Hyper Converged solutions.- Conducting partner product enablement pre-sales sessions regularly to ensure channel partners are up-to-date and knowledgeable.- Collaborating with channel re-sellers throughout the MEA region to support their technical needs.- Contributing to strategic planning of selling distribution products.- Serving as a bridge between technical teams and business stakeholders, acting as the voice of the customer.- Managing projects related to technical implementations and onboarding processes.Skills:Project Management: Organizing & overseeing projects related to technical implementations and onboarding processes.Escalations Management: Handling escalated issues & ensuring timely resolution.Customer Success: Ensuring customer satisfaction & success by addressing their needs effectively.Problem Solving: Analyzing complex technical issues and finding effective solutions.Voice of the Customer: Representing the needs and preferences of customers within the organization.Onboarding: Facilitating the onboarding process for new customers or partners.Strategic Thinking: Contributing to strategic planning and decision-making processes.Technology Evangelism: Promoting and advocating for the adoption of new technologies.Technical Proficiency: Demonstrating expertise in the products and technologies you manage.Business Relationship Management: Cultivating and managing relationships with channel partners and re-sellers.Knowledge Acquisition: Staying updated with the latest trends & developments in the technology industry.Inspiration: Motivating and inspiring your team to excel in their roles.Systems Engineering: Understanding and optimizing complex technical systems.

Dubai

As a Regional System Engineer for Infoblox Inc in the Middle East, my role was pivotal in providing technical support and expertise to customers and partners. Here's a breakdown of my job activities:Pre-sales Support: Assisting customers and partners by providing pre-sales support, which involved designing solutions, sizing, and conducting various pre-sales activities such as product demonstrations and proof of concepts (POCs).Customer Qualification: Assessing and qualifying customers technically to ensure that proposed solutions align with their requirements and objectives.Channel Partner Collaboration: Collaborating with channel partner engineers to support them in conducting POCs and demonstrations. Additionally, providing necessary education and technical assistance to channel partners to enhance their understanding and capabilities.Tenders and RFPs: Participating in the preparation and response to tenders, requests for proposals (RFPs), and other procurement processes. This likely involved providing technical input, solution design, and support throughout the bidding process.Regional Technical Oversight: Handling technical responsibilities for the entire Middle East region for Infoblox. This involved being the primary technical point of contact for customers, partners, and internal stakeholders in the region.My role required a comprehensive understanding of Infoblox products and solutions, as well as the ability to effectively communicate technical concepts to both technical and non-technical audiences. Additionally, my collaboration with channel partners indicates a strong emphasis on building and maintaining strategic partnerships to drive business success in the region.

Dubai

As a Channel System Engineer for Riverbed Technology distribution at Naizak Telecom in the MEA region, my role encompassed a wide range of technical responsibilities and customer support activities. Here's a breakdown of my job activities:Pre-sales Support: Assisting customers and partners with pre-sales activities, including designing solutions, sizing, and implementation of Riverbed products.Technical Training: Providing short technical training sessions to partners and customers to ensure they have a good understanding of Riverbed products.Installation and Troubleshooting: Handling the installation and troubleshooting of Riverbed products, both remotely and on-site, to ensure smooth operation and resolution of technical issues.Technical Support: Providing Level 1 and Level 2 technical support to customers and partners via phone or on-site visits, addressing their inquiries and troubleshooting issues effectively.Troubleshooting Tickets: Opening troubleshooting tickets on the vendor's website to document and track technical issues, facilitating timely resolution.RMA Procedures: Managing the return merchandise authorization (RMA) process with the vendor in case of faulty appliances, ensuring timely replacements or repairs.Re-Manufacturing: Overseeing the re-manufacturing process of faulty appliances, which may involve refurbishing or repairing them to ensure they meet quality standards.Tender Support: Collaborating with the technical team to contribute to tenders by providing technical expertise and solution design related to Riverbed deployments.Deployment Experience: Configuring and installing over 180 Riverbed deployments locally and in the Middle East, demonstrating a high level of proficiency and experience with the products.Issue Resolution: Successfully solving various technical issues related to Riverbed appliances, leveraging your knowledge and experience in troubleshooting to ensure optimal performance.

Dubai, United Arab Emirates

As a Network Engineer at Siemens Scientechnic, my role involved working with active network components and telephone PABX systems. Here's an overview of my responsibilities and achievements:Network Engineering: I was responsible for designing, implementing, and maintaining network infrastructures utilizing active components. This included routers, switches, firewalls, and other networking devices to ensure reliable and efficient communication within organizations.Telephone PABX Systems: My expertise extended to telephone Private Automated Branch Exchange (PABX) systems. I was involved in configuring, installing, and supporting these systems to facilitate internal and external communication for Siemens Scientechnic and its clients.Exhibition Organization: I took the initiative to organize a Call Center Exhibition for Siemens Scientechnic. This demonstrates my ability to plan and execute events to showcase products and services, as well as to engage with potential customers and partners.Support for Corning Cable Systems: In addition to my work with Siemens Scientechnic, I provided support for Corning Cable Systems. This involved assisting with the deployment, maintenance, and troubleshooting of fiber optic cable systems, given Corning's expertise in this area.Overall, my experience as a Network Engineer highlights my technical proficiency in managing both active network components and telephone PABX systems. My proactive approach to organizing exhibitions and providing support for external partners demonstrates my commitment to driving business success and fostering positive relationships within the industry.

M.Sc, Telecommunication Engineering (Mobile)

B.Sc, Computer Information Systems (W)