Provides technical leadership, guidance and direction on the design, development, security, infrastructure, testing and implementation functions of information management systems. Completed more than 10 projects with cutting-edge technology.

Over a year, I have built a strong reputation working with clients in various domains. Namely, I enjoyed working on Medical systems, different API integrations, Portfolio/Company websites, STEM projects and chatbots. My role includes project management, requirement analysis, coding, testing development and maintenance.

Prevented over BDT three million revenue leakage over a year. Established 20+ control points for WAP, Top-Up, SMS and Payment Gateway services to sealrevenue leakage. Developed 24/7 service operation, monitoring and maintenance teams, and client-facing service desk. Ensured 95% service uptime and served 15k+ service requests per month. Built working relationships with designated customers to align IT Services to business objectivesand developed processes to share a view of customer… Show more Prevented over BDT three million revenue leakage over a year. Established 20+ control points for WAP, Top-Up, SMS and Payment Gateway services to sealrevenue leakage. Developed 24/7 service operation, monitoring and maintenance teams, and client-facing service desk. Ensured 95% service uptime and served 15k+ service requests per month. Built working relationships with designated customers to align IT Services to business objectivesand developed processes to share a view of customer experience and service performance withshareholders. Developed data warehouse & required software tools for revenue assurance, system monitoring, client support, and service assurance. Ensured delivery of new services, including service level requirements, measurement capabilities,and shareholder agreement. Developed continuous evaluation of staff & appraisal process effectively. Show less

Prevented revenue leakage by regular data analysis & end-to-end reconciliation, CDR rating, Billing verification, VAS charging, subscription and cost assurance. Sealed appx. BDT 12 Million of revenue leakage over a year. Developed over 10 software tools for data ETL, reconciliation processes automation and BI reporting.

Code, test, troubleshoot and maintain programs using the prescribed specification. Analyze the performance of programs and take action to correct deficiencies based on consultation with users. Developed 5+ solutions, e.g., Human Resource Management Software, Investment BankingSoftware Reporting Module, Report Builder for Credit Information Bureau of Bangladesh Bank, IT Helpdesk Issue Tracker, etc.

Design, develop, code, test, and maintain cutting-edge software solutions as per specification and SDLC. Completed over 5 projects featuring web social media applications, SMS Campaign Management, Car auction sites, etc.