Billing and Upselling: Managed account statements, ensured accurate billing, and effectively upsold services for increased revenue and client satisfaction.Leadership and Training: Led a team of six, providing comprehensive process training to enhance efficiency and productivity.Customer Support: Handled inbound chat support, swiftly resolving issues to maintain high-quality standards and ensure customer satisfaction. Demonstrated adept listening skills during phone interactions.Problem Solving and Satisfaction: Solved customer issues, contributing to efficient problem resolution and consistently high CSAT/NPS scores. Managed escalations effectively, preventing delays in issue resolution.

-Thrilled to have served as Co-Founder & CMO at Asteric Network, a crypto startup.- Led social media strategy across Instagram, Twitter, and Telegram.- Fostered vibrant community engagement, driving meaningful conversations.- Proud of our impact and excited to continue driving innovation in crypto.

Freelancer specializing in organic Instagram growth strategies and dropshipping. Leveraged digital marketing expertise to successfully expand and nurture Instagram pages, driving organic engagement and follower growth. Proficient in dropshipping operations, optimizing product sourcing and customer experiences.