As an Account Manager at American Express, I deliver exceptional customer experiences and ensure accurate and compliant payment processing. I have a Bachelor of Commerce degree from Delhi University, with a focus on Business, Banking, Commerce, and Technology. I am proficient in Accessibility Testing, Agile & Waterfall Methodologies, and Customer Relationship Management (CRM).I joined the Account Management team in November 2022, after working as a Quality Assurance Specialist at Amex for over four years. In this role, I performed functional, automation, and regression testing, with expertise in User Acceptance Testing (UAT) processes and product rollouts. I collaborated with technology project managers, UAT professionals, and users to design and implement effective testing strategies and scripts. I conducted thorough root cause analyses, identified areas for improvement, and recommended solutions to enhance standards and procedures. I also mentored junior team members and reported quality metrics. I am motivated by continuous learning and improvement, and I seek to contribute to the success and growth of Amex and its customers.