Operations Management: • Scoping any new opportunity and understanding client’s requirements to make a process flow• Effort estimation of any new opportunity• Working on RFIs & RFPs and sending it to the Business Development team for their action• Supervise day-to-day project activities• Ensuring timely delivery to the customer meeting all the SLAs• Meeting client’s quality requirement by arranging proper quality process• Manpower planning and hiring of suitable candidates• Liaising with vendors whenever required• Monthly, Quarterly, and Annual report generation for client• Generating revenue details every month and sending it to the HOD Customer Relationship Management:• Managing the client’s account and understanding their requirement through weekly calls• Fulfilling client’s requirements through continual improvement in the work processes• Finding out ways of automation that can be implemented in the process for improvement• Resolving client’s issues on time and escalating it whenever required  Team Management:• Mentoring the team members through training• Improving soft skills of the team members• Conducting monthly 1-o-1 sessions with the team• Responsible for appraisals of the team membersSpecialization: Customer Relationship Management, RFI/RFP/Proposal, MS Excel, Effort Estimation, Team Management, Vendor Management, Manpower Planning, Resource Hiring, Quality Assurance, Data Management, Billing and Annual Revenue Projection, and Primary/Secondary Research

Operations Management: • Supervise day-to-day production activities• Scheduling and analysis• Resource allocation• Project accounting• Monitor the development activities and report project progress• Reflecting project’s performance through KPI achievement• Identifying potential threats to the project and making a BCP for the same• Identifying improvement opportunities in the process flow• Maintaining project’s quality records as per ISO, ISMS, and SAS standards• Coordinating with the vendors for their daily/weekly/monthly work and also monitor their qualityCustomer Relationship Management: • Understand & coordinate client’s needs/enhancements• Consult with technical team to provide solutions in adherence to delivery schedules • Reviewing achievement of Client’s SLA• Maintain MIS for all phases and reporting project progress to the client• Meet deadlines without compromising quality normsTeam Management: • Lead, train and mentor teams and ensure their career development• Coordinate activities for identifying training needs of employees for upgrading their technical and soft skills• Hiring new candidates required for the project as well as retention of employees• Formulate and implement innovative incentive schemes thereby, increasing the motivational level in the employees• Conduct Appraisals of the team membersSpecialization: Operations Management, Team Management, MS Excel, Process Mapping, and Attrition Reduction

Train new Information analysts and ensure their deployment on time.