Rajan Sachdeva Email & Phone Number

India

(MIS – Operations)• Call Center and back office operations support reports • Service Marketing reports – Usage and revenue trend• Outbound calling and up selling trend • Corporate reports and presentation for QBR ( quality business review )• Monthly projections reports for CSD .( for all verticals )• Revenue enhancement and cost saving projections reports.• Retails Operations Support reports• Execution and audit of Retail signage’s,• Supporting vertical heads on monthly actionable & reviews• Preparation of review presentations and sales skill training presentations with retail head & training head for improving conversation and sales skills of team members across circle of retail team(Verification – Physical / Tele verification)• Handling tele-verification and physical verification for Pre-paid activation as per the compliance• Maintaining MIS of Allocation and feedback received from agencies.• Handling verification agencies and their billing.• Preparing national dash board for the verification

Handle following documentation MIS along with data management.•CAF Pendency report•CAF Rejection, Dunning MIS & Deactivation MIS•Floating of pre- paid National MIS on monthly basis/ as and when desired by corporate team•Sharing of Document movement along with bucketing and aging as per the requisition received from commercial and sales team for distributor incentives and penalties.•Subscriber base reporting to TERM formerly known as VTM now same is being reported by finance teamActivation and service provisioning for Post-paid ( Punjab and HP ) •Handling provisioning of service requests via URL or CRM •Ensuring the attachment of benefits with in TAT which resulting the reduction of complaints by 40%•Reduced the TAT and decreased the number of DOCNR cases from 28% to 10% .•Reconciliation of promo vs. services and vice versa as per the TRAI guidelines. •Automation of provisioning to empowerment self service to the customer.•Project Disha ( Transformation of billing sys from BSCS to AMDOCS ) March 07- Jan’10 as a Officer Pre-Paid Process , MIS, activation, Documentation Pre-paid Process [Activities for Punjab and HP]•Handle the Pre-paid Activation and Deactivations•Barring / Unbarring of numbers•Documentations Process •Was responsible for all the Agencies & Distributors *To Resolve all the Pre-Paid related ComplaintsWorked With VODAFONE as A Back End Executive for six Months ( contract employee ) [Sep 2006 to March 2007] BACKEND EXECUTIVE [Activities]•Handle the Complete Re-verification Process•To Handle all the Re-verification Agencies•Data and Number Updation•PCO Verification.•Welcome Letter Delivery and VerificationAchievements in VODAFONE - •Started as an off roll employee, promoted as officer (Rolls VODAFONE Essar – Punjab Circle)•Awarded 2 times with I-MAD for centralizing the provisioning process and to streamline the CAF compliance process which improved the service delivery and C-sat