Associate
CurrentAs a seasoned Functional Associate within the Client Services Team, I specialize in delivering unparalleled support and solutions to APAC clients utilizing the Sonata Insurance and Wealth Management Platform. My expertise lies in acting as a vital bridge between clients and internal departments, ensuring the seamless resolution of issues pertaining to the company's products and services. With a strong focus on client support, I am adept at responding to service requests and incidents promptly, adhering to strict service level agreements while keeping clients well-informed of progress.My role extends to identifying optimal solutions within the Sonata platform to meet client outcomes and requirements through meticulous configuration, integration, operational processing, and development when necessary. I am skilled in the configuration and analysis of the Sonata platform, providing insightful reviews of incremental changes and advising on client impact and mitigation strategies. My comprehensive understanding of service delivery processes—including Incident Management, Code Promotion and Release Processes, Change Control, Problem Management, Availability Management, and Contingency Planning/Business Continuity—ensures that I am well-equipped to maintain high standards of service delivery and client satisfaction.
