Rajat Dharmadhikary Email & Phone Number

London Area, United Kingdom

• Heading a managed services portfolio for a leading client, providing Data Analysis, Data Monitoring, Data Remediation, Data Retention and Data Deletion services as part of an overall Data Governance as a Service (DGaaS) program.• Reorganized the way operations were being delivered and increased transparency on service delivery, thereby reducing the number of escalations and enhancing client trust.• Liaising with Solution Design, Product and Engineering teams to design, develop and deploy a tailored service to meet client needs.• Ensuring the requirements are effectively captured, documented, planned, tracked and delivered as per the committed timelines by closely collaborating with Project Managers, Engineering and Product Directors.• Overall responsibility of Product Roadmap to ensure timely deployment of product releases.• Responsible for infrastructure capacity management. Planning and implementing platform upgrades in conjunction with engineering team.• Simplified and automated the reporting mechanism, thereby giving the client more clarity on service delivery.• Providing weekly and monthly updates to Business Owners and Technical Directors on service health.• Capturing areas of service improvement to ensure gaps in delivery are identified and proposing steps to mitigate these in order to enhance client satisfaction.• Understanding operational challenges and implementing solutions to streamline and enhance the quality of service.

New York, United States, Pune India, London United Kingdom

Program Manager | Infosys Ltd. | New York, USA, Pune India, London UK Mar 2011 – Till Date• Responsible for building, managing, and planning directions for geographically distributed teams for various large client including internet service providers, mobile networks and insurance companies• Built strong relationships with client and partners and key stake holders by providing technical inputs on improvement of processes, products and infrastructure• Provided feedback on business direction and organizational strategy to enhance business • Responsible for people management for overall development of team and individual team members’ success• Responsible for delivering technical programs or products from inception to delivery• Conducted monthly / quarterly governance reviews with client Sr. Director and VP and other senior stake holders.• Tracked project metrics, ensuring all SLAs and KPIs are met, and maintain performance reports in BI Tools. • Proactively identified risks and coordinated across multiple departments for mitigation and resolution. Designed service improvement plans to improvise the process, that resulted in an annual saving of USD 35K for the client.• Strong experience in effort estimations, capacity planning, staff augmentation and budget reporting. • Involved in creating new business proposals along with offshore senior management and sales team, performing pricing and effort estimation, negotiating with client stakeholders and finalizing the Statement of Work• Liaised with third-party suppliers for procuring skilled external resources and conducting technical evaluations• Responsible for development of end-to-end project plans to ensure project delivery on time• Responsible for risk management and mitigation plans along with change management and release management processes

Pune Area, India

- Managed a team of 10 Network Engineers, providing technical support to a large Telecom client based in the US- Played a key role in reforming the Incident & Change Management processes for ATM Frame Relay Transport and Backhaul circuits- Effective troubleshooting on Layer 2 Cisco Core ATM switches, Nokia and Samsung DSL Access Multiplexers, while monitoring Trunk Traffic and managing network utilization- Documented best practices for troubleshooting live network issues such as high latency, packet drops, overutilization, while working with third party ILECs & CLECs such as AT&T, Verizon, Megapath, XO, CenturyLink

Pune, Maharashtra, India

- Configuration Management for Vodafone Mobile GSM Radio Access Network- Incident and Problem Management for GSM Radio network -Base Transceiver Stations (BTS) and Controllers (BSC)- Optimization of Network parameters based upon inputs from RF survey. Preparation and qualitative analysis of daily Grade of Service (GoS) reports- Proposed solutions to improve network quality, which resulted in improvement of network availability from 97% to 99.92%

London, England, United Kingdom

- Home tutoring to GCSE and A level students- Helped students improve grades from D to A+

London, England, United Kingdom

- Accredited student mentor of Queen Mary University of London as part of the University’s student mentoring program- Mentored students from underprivileged backgrounds and helped them grow academically. Received a certificate of appreciation from the school principal for helping students develop their personality

Master Of Science (Ms), Telecommunications Engineering

Bachelor Of Engineering (Be), Electronics Engineering

Higher Secondary, Science, Distinction

Education record