Rajat Dharmadhikary Email & Phone Number

London Area, United Kingdom

• Heading a managed services portfolio for a leading client, providing Data Analysis, Data Monitoring, Data Remediation, Data Retention and Data Deletion services as part of an overall Data Governance as a Service.
• Reorganized the way operations were being delivered and increased transparency on service delivery, thereby reducing the number of escalations and enhancing client trust.
• Liaising with Solution Design, Product and Engineering teams to design, develop and deploy a tailored service to meet client needs.
• Ensuring the requirements are effectively captured, documented, planned, tracked and delivered as per the committed timelines by closely collaborating with Project Managers, Engineering and Product Directors.
• Overall responsibility of Product Roadmap to ensure timely deployment of product releases.
• Responsible for infrastructure capacity management. Planning and implementing platform upgrades in conjunction with engineering team.

New York, United States, Pune India, London United Kingdom

• Program Manager | Infosys Ltd. | New York, USA, Pune India, London UK Mar 2011 – Till Date
• Responsible for building, managing, and planning directions for geographically distributed teams for various large client including internet service providers, mobile networks and insurance companies
• Built strong relationships with client and partners and key stake holders by providing technical inputs on improvement of processes, products and infrastructure
• Provided feedback on business direction and organizational strategy to enhance business
• Responsible for people management for overall development of team and individual team members’ success
• Responsible for delivering technical programs or products from inception to delivery

Pune Area, India

- Managed a team of 10 Network Engineers, providing technical support to a large Telecom client based in the US- Played a key role in reforming the Incident & Change Management processes for ATM Frame Relay Transport and Backhaul circuits- Effective troubleshooting on Layer 2 Cisco Core ATM switches, Nokia and Samsung DSL Access Multiplexers, while.

Pune, Maharashtra, India

- Configuration Management for Vodafone Mobile GSM Radio Access Network- Incident and Problem Management for GSM Radio network -Base Transceiver Stations (BTS) and Controllers (BSC)- Optimization of Network parameters based upon inputs from RF survey. Preparation and qualitative analysis of daily Grade of Service (GoS) reports- Proposed solutions to.

London, England, United Kingdom

- Home tutoring to GCSE and A level students- Helped students improve grades from D to A+

London, England, United Kingdom

- Accredited student mentor of Queen Mary University of London as part of the University’s student mentoring program- Mentored students from underprivileged backgrounds and helped them grow academically. Received a certificate of appreciation from the school principal for helping students develop their personality

Master Of Science (Ms), Telecommunications Engineering

Bachelor Of Engineering (Be), Electronics Engineering

Higher Secondary, Science, Distinction

Education record