Aiming for senior to top level positions to head Operations, Process Management (Transition to Optimization), Process Migration and Solution Design & Management with a reputed organisation, preferably in the ITES / BPO Industry.PROFESSIONAL SNAPSHOT A seasoned professional with about 20 years of experience. Of this, the last 10+ years’ have been in Operations - both Manufacturing & BPO, where I have handled Process Management & Transitioning, Solution Design and end to end Project Management activities. Last employment with Inventurus Knowledge Solutions as AVP (Collections & AR) (October 2008) Adroit in running successful process operations, technology implementation, process migration and stabilization, & experience of developing policy, procedures, service standards and guidelines for business excellence.  Resourceful in Project Management including planning, design, analysis, scope & risk management, contingency planning, resource handling and ensuring on-time delivery. Customer centric approach, addressing client concerns and resolving escalations within prescribed TAT, thereby attaining customer delight and high Customer Satisfaction Scores. Proven abilities in customer relationship management.  Possess proactive attitude, capability to think in & out of the box. Excellent interpersonal, communication and organizational skill.Specialties: Operations, Process Management, Process Mapping & Migration and Solution Design & Management.