Rajeev Pande Email & Phone Number

Noida Area, India

Skilled and experienced in running Global operations for Nokia Enterprise partners. Has successfully handled 24x7 Global partner support desk to provide best in class support to partners and always thriving to use Digital Transformation for enhancing customer experience and operational efficiency and turning around the service delivery.

New Delhi Area, India

• Engaged in value creation by developing & driving the process of innovation, identification and implementation of innovative ideas on new service & product portfolio creation, tools & automation, process improvement.
• Introduced the GIM (Global Innovation Mall) and IdeaClouds tool in Global Services Network Implementation business unit which is the Nokia tool for capturing innovation and new ideas
• Recognized for identifying the areas of improvement in services impacting delivery across global accounts
• Successfully identified innovation & opportunities in both Telco and Non-Telco Verticals like Smart Cities, IoT, Enterprise (Transport, Energy, Public Sector) area

New Delhi Area, India

• Administered the Remote Delivery of Manage Services operations for Bharti India from Global Delivery Center; managed the service delivery (alarm monitoring, fault management, performance management and escalation.
• Led a team of 400+ members; successfully reduced alarm count by 15%, resolution time by 10% and operation cost by 12% during the tenure and maintained contractual delivery SLA & KPI’s
• Defining service standards & guidelines that serve as benchmark for excellent service delivery, thereby contributing towards ameliorated service revenue generation
• Establishing Operations Framework, Systems and Processes in the Implementation Division and Project Management Office (PMO) for project life cycle management, program and portfolio management

New Delhi Area, India

• Steered Service Delivery Management for Manage Services Field Operations of Maxis-Aircel, thereby managed operations of network with 7000+ cell sites, core nodes and 150+ team size.
• Attained MS Operations Cost Reduction on average 10% Y-O-Y by introduction of transformation measures and service innovation
• Successfully drove implementation of Internal Tools, Operational Processes and Quality Initiatives across team
• Directing the Service Sales Team for new bids /RFP's and working on the competitive pricing by reviewing the deployed/proposed
• Strategizing resource requirements and multiple resourcing / delivery models, including resources to be working in-house or at the client site

New Delhi Area, India

• Administered Program Management/Project Management for roll-out of Green Field Project across 13 circles in India which included driving cross-functional teams like Networks, IT, Sales & Marketing, Real Estate, Finance.
• Rolled out first 8 circles in 6-8 months and next 5 circles in next 3 months of project initiation

New Delhi Area, India

• Played a vital role as Central Operations Manager and administered the Network Operations across all telecom circles under Managed Services agreement for Bharti Airtel. Responsible for engagement and relationship.
• Engaged in process formation and standardization of mode of operations across all 8 circles for SLA/KPI adherence and performance reporting

New Delhi Area, India

• Steered the deployment of Motorola equipment for major Indian operators like Bharti Airtel, Vodafone and Tata Teleservices across Indian Provinces in locations like Mumbai, Punjab, UPE and UPW; deployed approx. 2000.
• Led the implementation of Vodafone Punjab Network in 6 months from project initiation in 6 major towns; executed technically challenging first CDMA network for Tata Teleservices as per plan

Sharjah, United Arab Emirates

• Project deployment in northern Emirates of UAE
• Support for special projects in overseas and remote locations like oil rigs, islands,Kosovo during wartime

Lucknow Area, India

• Responsible for Acceptance & Testing of active and passive equipment’s at cell sites