Raj Oza Email & Phone Number

Greater St. Louis Area

Philadelphia Pa

Hired on as a Consultant when mobile was just a concept and when Xfinity Mobile entered the market. Member of the core team from idea to strategy development, concept development through public launch. Served on a number of operational teams spanning customer operations, technology and product development.Responsibilities included:Product Concept DevelopmentDevelopment and Testing of Care Technology PlatformNext Generation channel development- Care Channels (IVR, Chat/Messaging, Life cycle tools)Vendor Selection- Care Support, CRM, Chat Platforms, Learning and Management systems

Mclean, Va

Washington D.C. Metro Area

Senior Operations executive with a focus on Process, Training, Retail, E-Commerce and Call Centers.

Greater Los Angeles Area

Was the Program Manager for the direct sales channel, owning the roll out of over 150 sales outlets nationally. Stakeholder of the design, implementation and purchase of all aspects of the channel, which included systems (POS, Credit, Billing, Activation and Fulfillment Systems which anchored this sales channel), Design, Staffing and Business Process. Owned the Direct Sales Account team to identify opportunities and work directly with partners to increase top line revenue, overseeing a team across the nation.

Greater New York City Area

Greater New York City Area