Ryan Willis Email & Phone Number

Developed a wireless Go to Market strategy document for a mid-tier cable company, including device, pricing, promotion, support, and channel strategy.Conducted interview sessions with finance, sales, retail, operations, and IT teams to develop a wireless strategy for a mid-tier cable operator.Created a wireless Product Roadmap for a mid-tier cable operator based on strategy sessions and contract documentation.Supported finance teams in development of wireless strategy financial model.

Greater St. Louis Area

Consultant for Charter’s Spectrum Mobile wireless platform integration project.Developed functional and software requirements for call center support tools.Developed process flows and wireframes to support development of care tools and integration with internal Charter systems.Created use cases and testing plans for call care tool testing.Analyzed and developed OSS/BSS and ecommerce integration requirementsWorked within multiple Charter IT and Business Operations teams to integrate Spectrum Mobile care tools with internal Charter support systems.Planned, developed, and implemented CRM SaaS platform configurations.

Philadelphia, Pa

Consultant for Comcast’s Xfinity Mobile wireless platform integration project.Principal CRM program manager for implementation into the Xfinity Mobile wireless technology project.Worked within multiple Agile project teams in the development of new CRM and customer support systems.Analyzed and developed OSS/BSS and ecommerce integration requirements.Planned, developed, and implemented CRM SaaS platform configurations.Developed support strategy and development approach for CRM tool.Managed relationship between Xfinity Mobile IT development team and business partner, including SOW compliance and burn down monitoring.

Dulles, Va

Analyzed airline pricing data involving the entire airline industry for integration into ATPCO’s fare management systems.Led the development of the business processes, user interface requirements, user experience (UX) design, and branding updates for an airline industry SaaS application.Wrote software requirements and data specifications for business partner’s international airline pricing tool.Negotiated Service Level Agreement (SLA) with business partners for airline pricing tool implementation and support.Worked directly with international airlines to create data processing requirements, including Lufthansa and British Airways.Demonstrated project design to senior management.Created process flows and diagrams using MS Visio to define Big Data processing and application development.Created requirements and prototypes within project Scrum teams for ATPCO web-based applications.

Reston, Va

Served on interim team to integrate Simplexity’s retail point of sale platform into Walmart after acquisition of Simplexity.Analyzed Simplexity’s business and technical processes for transitioning into Walmart’s software development teams.Integrated Simplexity’s business requirements, project structure, and backlog framework using Microsoft TFS into Walmart’s business practices.Worked in Agile teams with IT development teams to integrate vendor platforms into Walmart’s retail point of sale system.

Reston, Va

Administered Microsoft TFS, including determining the project, sprint, and backlog framework and structure to support developers, project managers, business analyst, and business stakeholders.Led design of project implementation, including determining how to approach and structure projects, which methodologies to use, and project constraints.Designed wireframes for ecommerce websites and retail point of sale systems for Target, Walmart, and Micro Center partners.Managed weekly IT operations meetings between multiple Simplexity IT teams and corporate partners’ IT teams, including AT&T, Verizon, T-Mobile, and Walmart.

Reston, Va

Conduct design sessions to develop requirements, use cases, and process flow diagrams for project initiatives, using both Waterfall and AGILE project methodologies.Document requirements in multiple formats and systems, including System Requirement Specifications (SRS) Documents, Business Requirement Documents (BRD), Functional Requirements Documents (FRD), and within Microsoft Team Foundation Server (TFS).Develop requirements for various types of projects, including internal application updates, system integration with business partners’ external applications, and ecommerce website updates.Work directly with Project Managers and technical team leads to appropriately assign development tasks and ensure requirement completion.Create detailed Use Cases based on requirements development sessions with business partners and internal business and IT stakeholders, and assisted with creating test cases and performing product testing based upon the Use Cases.Work with the business stakeholders, development teams, and quality assurance (QA) groups to develop test plans, create test cases, and determine test data required.Assist QA teams with testing and escalating issues during QA testing, including bug creation, analysis, and resolution.Manage weekly IT operations meetings between multiple Simplexity IT teams and corporate partner’s IT teams, including AT&T, Verizon, and T-Mobile.Create software application process flows and activity diagrams with MS Visio to define integration with vendor platforms and internal systems changes.Evaluate non-project related system issues from a requirements and implementation perspective.Assist business stakeholders in performing user acceptance testing (UAT).Support business stakeholders in writing technical descriptions for system tickets.

Change Management.Planned and designed business processes for integration with partner order provisioning platforms.Lead the development of process standards by working with the IT, legal, sales, operations, finance, and fulfillment teams.Developed process guides to communicate and ensure operational compliance with new and existing business processes and requirements covering all aspects of the business operations.Authored end-user documentation of internal business systems and business partner software.Created process diagrams using MS Visio to define business process flows for the business and IT groups. Participated in the review, analysis, and discussion of Functional Requirements Documents with business partners.Analyzed business partner XML schemas and their impact on Simplexity processes and systems when defining functional requirements.Developed and worked to obtain approval and sign-off of software requirements with the Project Management and IT groups.Performed user acceptance testing on new platform launches and existing platform improvements, including internal billing systems, the IVR telephony system, BizTalk processing, the ecommerce storefront, and the internal management reporting system.Managed platform and software launches across multiple business units, including multiple international call center operations, to ensure successful implementation.Analyzed statistical and operational data to provide recommendations and develop new processes, procedures, and improvements to existing workflow. Reported operational compliance of business processes to multiple business units and management.Developed call center agent scripting and end-user processes to ensure legal, contractual, and PCI compliance.Performed quality call monitoring and agent time-motion studies to create process and software improvement recommendations.

Alexandria, Virginia, United States

Ba, Political Science

Course work includes Statistics, Marketing, and Economics.

Undergraduate Certificate, Project Management