Rajesh Verma Email & Phone Number

Seattle, Wa, Us

Palo Alto, California, United States

• Deployed Gen AI chatbot providing sales support for one of the largest finance firms in India.• Managing Product roadmap for SaaS platform servicing Gen AI chatbot on demand• Led the end-to-end data pipeline strategy, including sourcing, cleaning, and labeling, to build flagship TruthChecker model, which set a new industry standard for low hallucination rates.

San Francisco Bay Area

• Owned business metrics such as Sales revenue, DAU/MAU, Gig worker DAU/MAU, Cost per session• Conceptualized and spearheaded the development of a new in-session communication channel. Collaborated with engineering and design teams to develop a streamlined user interface that seamlessly integrated with the existing platform. Successfully launched the feature, resulting in 20% growth in User satisfaction metric within a quarter• Crafted, strategized, and executed a comprehensive solution to mitigate subscription churn due to failed transactions. Guiding the initiative from ideation to launch, I introduced strategic dunning emails and optimized the charge attempt schedule. This innovative approach resulted in an impressive 20% reduction in churned subscriber revenue within a quarter, showcasing my ability to transform conceptual ideas into impactful solutions.

• Enhanced User awareness of the session experience by dogfooding User Education assets, leading to growth in conversion rate from 4% to 5%• Delivered impressive 15% MoM growth in subscription revenue through comprehensive A/B testing of diverse pricing models and SKUs, effectively enhancing User confidence during the purchasing process• Revamped Gig worker engagement by 100% MoM through User surveys and iterative feature enhancements, addressing rating dispute resolutions

San Francisco Bay Area

• Conducted comprehensive audit of vendor invoice management process to identify issues, revamped the process, and developed dashboards to generate insights• Established on-boarding processes for repair vendors by analyzing returns from NA, EMEA, and APAC markets and developing SOPs for cross-functional teams

Noida Area, India

• Developed strategy to establish consulting services by evaluating internal competencies and measuring them against best practices in the market, entered the new market with $100M contract • Established road-map to resolve client’s complaints by engaging proactively with client to identify pain points and aligning objectives of internal stakeholders with client’s demands, recouping $3M payment withheld by client • Devised strategies to identify future critical issues by researching and analyzing technological landscape and applying insights to resolve subsequent contractual dispute, leading to additional contract of $10M

Noida Area, India

• Spearheaded team of 10 cross-functional engineers for project of $2.5B, by defining scope and managing timelines and deliverable, improving accuracy of bill of materials by 80% and saving company $100K in engineering costs • Convinced management to implement a new software for document review by showcasing pain points of legacy system and highlighting 30% reduction in work-hours for same activity, improving review efficiency by 40% • Expedited release of delayed deliverable highlighted by client and proposed revised project road-map to incorporate required deadlines through communication channel redesign to increase project team efficiency; leading to $100K of cost savings in work hours and retention of client trust • Led end-to-end procurement of equipment worth $20M from 8 global markets by bench-marking vendors against KPIs and negotiating on contract agreements, leading to 100% project compliance • Trained and mentored 15 graduate engineers on latest technological landscape and key business aspects in construction projects, monitoring growth based on individual and team performance

Noida Area, India

• Led team of 8 engineers during annual graduate engineer trainee project event at Samsung engineering; received Execution Power Award given to top performers of event • Organized Global Essay and Drawing Competition at town level (Noida) aimed at providing children from underprivileged backgrounds platform to share their views on environment and sustainable development; event attended by 85 students

Vadodara Area, India

Implementation of 5Ss (Production Methodology); Conducted detailed study of the whole production process being used in the organization. The project focused on the implementation of 5's in the existing production scenario. On the basis of the study, I came up with suggestions, feasible with the current infrastructure, for improving the workplace organization. The suggestions involved scrap management, defining storage areas for different materials. Finally these suggestions were implemented under my supervision.

Master Of Business Administration - Mba

Bachelor Of Technology (B.Tech.), Mechanical Engineering

Activities and Societies: SAE IIT Roorkee Collegiate Chapter. ASME IIT Roorkee Chapter. Thomso IIT Roorkee. Cognizance IIT Roorkee..