Rakesh Biswas Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Brillio’s Global Design Studio has been honored with the ‘Best In-house Design Studio’ Award at India’s most prestigious design show ‘India’s Best Design Awards’ (IBDA)| Responsibilities |As a Sr. Design Project Manager, I lead design projects, working with design, product and engineering teams, manage client relationships, and establish tools and processes to streamline program management.• Managing design request intake and prioritization, ensuring quality briefs, facilitating planning, and overseeing timely delivery. • Tracking project progress through defined phases, refining the development process, and enhancing multidisciplinary teamwork for high-quality product delivery.• Serve as first point of escalation for project issues and concerns from stakeholders, proactively communicating schedule and scope changes, and negotiating timelines.• Coordinate cross-functional team activities globally, facilitating scrum ceremonies, and conducting discovery sessions and workshops.• Implement budget control and cost analysis on projects, administer internal and client program reporting, and monitor utilization rates.• Collaborate with client partners during pre-sales activities, establish processes for intake of pre-sales requests, and drive strategy for new client engagement.• Owning the design operations of the studio; overseeing workflows, tools and systems to ensure optimum resource utilization, reporting and providing comprehensive support to designers and design leads for seamless project execution.

Bengaluru, Karnataka, India

| Responsibilities |I was responsible for managing relationship with key strategic clients, cultivate business prospects, manage design programs and teams, and establish tools and processes to enhance program management efficiency. My core responsibilities included:• Coordinating cross-functional on-site, global and remote team activities and deliveries while fostering team collaboration and company culture.• Serve as first point of escalation for project issues, questions or concerns from stakeholders.• Oversee program activities including forecasting, load balancing, pipeline planning, project prioritization, utilization.• Served as Scrum Master to facilitate scrum ceremonies (sprint planning, retrospectives, daily stand-ups, other Scrum-related meetings).• Proactively communicating schedule and scope changes, mitigating risk on programs, negotiating program issues, timelines internally and with the client.• Enable the Design Lead to guide the UX team in formulating UX/UI strategies to align with iterative and user-centered design processes.• Facilitating discovery sessions, workshops and stakeholder interviews.• Implementing budget control and cost analysis on programs, administering internal as well as client program reporting.• Monitor utilization rates and communicate concerns and recommendations to leadership team.• Developing and implementing a strategy for team engagement – including well-being and volunteerism• Support business development activities including scoping, estimation as well as bid process execution.

Kolkata Area, India

| Key Results |• Project managed the UI design for Capgemini’s internal Group IT portal that went live in 2020.• Successfully managed the brand transition of WhiteSky Labs during it’s acquisition by Capgemini.• Nurtured relationship with 3 key accounts and helped transform them into Full time engagements, translating into a yearly revenue of EUR 200 K for the business unit in FY 21.| Responsibilities |• Managing complex design operations for Capgemini's Marketing and Communications function.• Helping marketing and campaigns teams from different geographies translate marketing plans into high-impact design assets within the framework of company branding guidelines.• Managing cross-fictional remote teams comprising of designers, motion graphics artists, content strategists and marketers.• Responsible for project management process, including, but not limited to, program scope, program organization, resourcing, plan development and risk management.• Point of contact for client, managing client expectations and implementing resolution of project-level issues independently.• Leading R&R and Promotion discussions with leadership team• Proactively communicate schedule and scope changes escalation of program issues to internally and with the client.• Budget control and cost analysis on projects and communicating such details to senior management including maintenance of internal and client project reporting.• Maintaining all issues impacting deliverables, schedules, and budgets with thorough documentation.

Kolkata Area, India

| Key Results | • Played key role in winning a 5-year contract worth USD 1.9 MM from an European Hi-Tech firm for their presales design operations.• Was instrumental in bringing in a design centric approach in the creation of RFP response documents and internal business presentations for Media and Hi-Tech domains in TCS.| Responsibilities |• Managing delivery of Design Thinking project for a Hi-Tech client that involved developing creative artifacts to support the Global Presales strategy of the client.• Translating customer brief into design concepts for the team to develop creative artifacts for client delivery and create Proof of Concepts to support the design requirements detailed out in the RFP/RFI.• Working with TCS Presales team to design solutions for business opportunities in Digital Creative space. Customer requirement identification, creation of differentiated value propositions.• Working as a part of Digital CoE to create in-house capabilities to cater to the digital creative requirements of existing and potential businesses.

Cleveland, Ohio, United States

| Key Responsibilities |• Led a team of graphic designers to execute a specs digitization project for client – US Leading Greeting Card Manufacturer.• Worked from client location in Cleveland, USA to develop project plan and milestones.• Understood client’s design guidelines and processes. Conducted knowledge transfer to the team in India and kick-started production.• Functioned as a liaison between client and offshore team to maintain quality, expedite query resolution and prioritization of the design specs as per the project plan.

Kolkata Area, India

| Key Results |• Improved assigned team’s declining production by 30% within a span of 3 months (Nov-2013 to Jan 2014) while maintaining the accuracy above 99.6% throughout.• Successfully transitioned a new sub-process involving 12 FTE.| Key Responsibilities |• Overseeing a team of 25 associates supported by a shift supervisors and Quality Checkers for managing complete operations while adhering to company policies, procedures and SLA.• Driving daily production numbers, monitoring quality and managing prioritization of work.• Organizing employee engagement activities and conducting one-o-one performance discussions and conducting appraisals.• Creating developmental plans for individual associates as per policy and internal requirement• Maintaining security and QMS policy and Audit compliance.• Involved in FTE estimation & Volume Forecasting, SLA Baselining based on Historical Performance, FMEA and Risk Analysis.• Implementing Business Continuity Plan for the team during contingent situations.

Kolkata Area, India

| Key Results |• Launched a process improvement initiative by implementing LEAN principles in a number of sub processes deriving savings of $42,000 in the process for a financial quarter. Judged the second best Lean Project in the M&IS Domain in TCS BPS.• Initiated and mentored more than 10 quality and productivity improvement projects bringing in a total benefit of $150,000+ in FY 2012-2013.• Worked with customer to setup an automated feedback portal to enhance the external feedback mechanism and reduce the TAT for feedback resolution.| Responsibilities |• Established quality check plan for the process, defined critical to quality parameters based on customer metrics.• Responsible for Internal quality checks and publishing metrics for team, management and customer.• Feedback sharing and performing Root Cause Analysis to identify the knowledge gaps and other actionable areas.• Control chart analysis, COQ calculation, QC calibration and Causal Analysis and Resolution (CAR) as per CMMi standards.• Responsible for driving process improvement with the help of six sigma tools.• Preparing Plan for Initial Process Training and Continuous learning by incorporating the individual needs and Quality requirements.• Monitoring the process awareness levels of the associates and plan intervention as required.

Kolkata Area, India

| Key Responsibilities |• Convert individual handwriting into a personalized font by utilizing in-house graphic designing software based on platform Apple Macintosh G5 (Specially configured for the Design).• Made use of vector graphic designing skills to carve out fonts which would completely resemble the handwriting of an individual. • Responsible for Quality audits of the finalized fonts and suggest modifications before sending over the finished batch of fonts to customer. • Partially involved in management of shift production and engaging in quality improvement initiatives.• Understanding customer’s process and helping the progress from pilot to BAU by involving in process knowledge documentation.

Master Of Business Administration (Mba), Operations Management

Aaasp Diploma, Graphic Design And Animation

Bachelors In Science

Xi To Xii, Science Stream

Education record

Education record

Education record

Education record