Rakesh Kumar Email & Phone Number

Bengaluru, Karnataka, India

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

Bangalore

• Managing global VMware infrastructure.• Managing global deployment of UCS infrastructure.• Managing tier-1 and tier-2 team, accountable for recruiting, training, and onboarding. •. Escalation contact for high priority incidents.• Developed Python scripts/modules for compliance detection. Ansible playbook for fixing compliance drift and system admin activities.• Developed Puppet modules for maintain desired state for critical environments.• Designed on-premises/cloud infrastructure solutions for business units based on application requirement.• Analysing the gaps in current technical configuration and developed puppet/python/ansible module for auditing and desired configuration changes.

Noida Area, India

• Maintained day-to day operations including enterprise active directory, DNS, Virtual infrastructure.• Managing AD/DNS environment.• Microsoft SQL Clusters.• VMware Administration.• Analysis of IDS logs for threat detection using RSA envision.• Migration of customers IT infrastructure to Perot Systems datacenter.• Infrastructure design and support for various projects.• Consolidated multiple physical environments and migrated to VMware virtual infrastructure.• Authored many SOPs.• Created solution wiki for all major issues and shared across teams.• Learned various technologies.• Triages to cross-team members on AD, replication, FRS, and cluster.

Bangalore

• Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. • Collaborates with Tech Leads and escalation resources when appropriate. • Report software bugs and customer suggestions.• Lead triage meetings to share knowledge with other engineers and develop customer solutions efficiently. • Consistently shares best practices with team members. • Act as technical resource for broad and complex issues, and may typically be assigned to moderately strategic accounts.• Ability to develop and deliver “in depth” technical training to other engineers.• Write complex technical articles and sample programs for knowledge base.• Maintain strong working knowledge of pre-release products and take ownership for product improvement in key product areas.

Master Of Business Administration (Mba), It

Graduation