Rakesh Nair Email and Phone Number

As a CSM I serve as a key consultant to assigned accounts, support effective onboarding, complex implementation, and drive engagement of products and services to new and existing customers.

Developing language technologies leveraging AI, ML & NMT.Reverie builds technologies that are bridging the language divide in the digital world. Content from apps and portals can be delivered in multiple languages in real-time through Reverie's AI powered Language-as-a-Service platform.Reverie delivers language localization across a number of customer segments such as chipset manufacturers, mobile brands, consumer Internet, banks & financial institutions, governments, entertainment, education and more.

• Manage localization and content management projects which is a part of post-production in the movie and entertainment industry for several fortune 500 clients and other over the top media clients. Other roles and responsibilities are as below.• Recruit, train & lead a team of project coordinators and ensure projects are created, managed and executed in a timely manner across a 24/7 time frame.• Work closely with the global team on resource planning, client servicing, licensing platform development and specialized projects• Organize capacity planning, recruitment and payments for registered users & staff• In-house platform development and testing• Liaise with global team on projects, project management needs, propose solutions on developing and streamlining the project management process to improve efficiency.• Use critical project management method for managing high profile projects with extremely short turn around.• Create detailed specification documents for every project. Communicating with the client to gather assets and discuss project specifications as needed.• Make recommendations to increase the effectiveness of our current systems and workflow.• Build project deliverables, establish owners, project success criteria, KPIs and Metrics• Predict roadblocks and obstacles, and establish integration points between teams

Manage projects with top-down oversight throughout entire execution to ensure success as defined by adherence to standards of scope, budget, and timeline.Develop comprehensive project plans that merge customer requirements with company goals and coordinate various managers and technical personnel during all project phases, from initial development through implementation.Monitor project progress continuously and make detailed scheduled reports on measurable items, such as milestones and deliverables.Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements.Analyze economics of project plans and provide actionable feedback relating to cost benefit and return-on-investment standards.Review proposed modifications on project plans, including meeting with interested parties to approve and implement beneficial changes.Oversee acquisition of resources and materials as needed before and during projects by talking with customers, team members, managers, and in-house accountants and negotiating price and payment agreements with vendors.Anticipate details of future projects by communicating directly with customers and staying informed of relevant trends and industry news.

• working with clients to define the scope of a project;• planning timescales and the resources needed;• clarifying a client's system specifications, understanding their work practices and the nature of their business;• liaising with staff at all levels of a client organization;• defining software, hardware and network requirements;• analyzing IT requirements within companies and giving independent and objective advice on the use of IT;• developing agreed solutions and implementing new systems;• presenting solutions in written or oral reports;• helping clients with change-management activities;• purchasing systems where appropriate;• designing, testing, installing and monitoring new systems;• preparing documentation and presenting progress reports to customers;• organizing training for users and other consultants;• being involved in sales and support, and where appropriate, maintaining contact with client organizations;Manage all assigned customer escalations and issues to full resolution, including owning any associated bugsHelp maintain appropriate metrics reporting to drive process improvements and issue awarenessWork extensively with cross-functional teams as an advocate of the customer and to manage the resolution of the customer issues that require cross-functional effortCommunicate issue resolution progress to internal stakeholdersManage individual projects to improve the customer experience, internal tools, and the technical excellence of the products.Track supply chain and make sure if any replacements are done customer receives the product without any delay.

• Direct Contact with Client Services.• Use our tracking systems to ensure that we’re measuring our audience accurately and in ways that make sense, including tagging, event tracking, and pathing.• Project and track monthly revenue from a variety of sources• Prioritize initiatives based on business needs and roadmap• Conduct market research against 3rd party platforms and competitive products• Document and effectively communicate your insights to cross-functional team members and management• Updating DB using custom application.• Creating MS Excel Reports Which Showcases the Broadcast Exposure of Different SportsAnd providing it directly to Client Services.• Doing Intense Research Online to find out Links of Various Broadcasters and get theTV Guides.