Rakesh Kumar Email & Phone Number

Digital Transformation professional, SIAM thought leader, Author , ITIL® Expert and PRINCE2® Practitioner with strong experience in providing quality Service management driven digital solutions to the customers from various business verticals.Part of CIO advisory and consulting services, Author of the first book on SIAM -'Making SIAM work'. With vast experience in architecture of Integrated technology and service management solutions, has Lead team of consultants in Design and Deployment of Automation, SIAM, OCM, CSM, business processes, governance models, Continual Service Improvement Initiatives alongwith related technology platforms for various clients across the globe. Is creative and possesses excellent communication and reasoning abilities to create and enable credible solutions for the customers.Strong skills and Experience in :-Business Consulting, CIO advisory-SIAM: Service integration and management-Service Design and Change management-Creating and Formulating Service management Strategy for the customers-Service Management design and Deployment based on ITIL ,ISO 20K, and ETOM.-IT Service Management for Cloud based infrastructure.-Software and Hardware Asset Management.-Managing large programs-Service management Transitions and Transformations.-Proposals and RFP responses.-Service Management Trainings for End Users and Professionals.-Industry wise experience for: --Telecom --Life Sciences --Travel and Hospitality --Banking and Finance --EnergyThe clients served include: Amadeus, Telecom New Zealand, Juniper, Mubadala, Amlin, BHP, Zimmer Corporation, Virgin Atlantic Airways, Virgin Holidays, XL Global services.**PS: Views Expressed in my Articles, Blogs and Videos are mine and do not represent the ones of my employer, unless clearly specified.