• Managing and maintaining strong relationships with both internal stakeholders and external clients for two Dynamics CRM service programmes• Delivering client satisfaction through continuous improvement initiatives• Attending monthly/quarterly client board meetings to deliver high level status reports and road map• Managing internal and external service requests and change requests• Managing a small team to deliver key client requests whilst developing team capability and coaching to drive business success • Responsible for monthly license maintenance with the supplier and internal finance team

• Responsible for designing, developing, and testing software in support of a MS Dynamics CRM platform for existing and new clients• Delivering of business analysis and project documentation throughout each project lifecycle stage such as functional specification, process mapping, service descriptions, test scripts and training material• Liaise with external and internal clients across the business to ensure GDIT UK produce high quality products that exceed expectations• Managing and leading key activities such as requirements gathering, testing, end user training and supporting the technical implementation team• Work closely with key business stakeholders at all levels to identify their needs and gain their trust, initially by delivering on time and providing quality information when required• Involved in the pre-sales process and have an input into the Business and ICT strategy of the organisation

• Developing and optimising Microsoft Dynamics CRM 4.0 platform for sales and marketing purposes for Epson Europe.• Delivering key processes to the business including Lead management, Campaign management, Opportunity management, Opportunity Pipeline development/reporting.• Provide functional support to users across Europe and within the project team.• Development and maintenance of sales and marketing processes automated upon the platform.• Platform administration and configuration with particular reference to workflow capabilities.• Maintenance of Epson EMEA CRM data model. • Analysing and documenting reporting requirements across the business for submission.• Liaise with central IT to facilitate issue management.• Initiate and participate in key project decisions. • Microsoft Dynamics training to all hierarchal levels across Europe.• Weekly data analysis and reporting of usage of the system for key stakeholders.• Designing and creating tailor-made support documentation.• Support other Epson solutions which include Lotus Notes Quickr, Channel evaluation tool and a Benefit Tool developed on Microsoft SharePoint.