Rakhee Devalia Email & Phone Number

London, United Kingdom

Paddington

South Quays

• Managing and maintaining strong relationships with both internal stakeholders and external clients for two Dynamics CRM service programmes
• Delivering client satisfaction through continuous improvement initiatives
• Attending monthly/quarterly client board meetings to deliver high level status reports and road map
• Managing internal and external service requests and change requests
• Managing a small team to deliver key client requests whilst developing team capability and coaching to drive business success
• Responsible for monthly license maintenance with the supplier and internal finance team

London Bridge

• Responsible for designing, developing, and testing software in support of a MS Dynamics CRM platform for existing and new clients
• Delivering of business analysis and project documentation throughout each project lifecycle stage such as functional specification, process mapping, service descriptions, test scripts and training material
• Liaise with external and internal clients across the business to ensure GDIT UK produce high quality products that exceed expectations
• Managing and leading key activities such as requirements gathering, testing, end user training and supporting the technical implementation team
• Work closely with key business stakeholders at all levels to identify their needs and gain their trust, initially by delivering on time and providing quality information when required
• Involved in the pre-sales process and have an input into the Business and ICT strategy of the organisation

• Developing and optimising Microsoft Dynamics CRM 4.0 platform for sales and marketing purposes for Epson Europe.
• Delivering key processes to the business including Lead management, Campaign management, Opportunity management, Opportunity Pipeline development/reporting.
• Provide functional support to users across Europe and within the project team.
• Development and maintenance of sales and marketing processes automated upon the platform.
• Platform administration and configuration with particular reference to workflow capabilities.
• Maintenance of Epson EMEA CRM data model.

Reading, United Kingdom