Ralph Johnson Email & Phone Number

• Boosting customer acquisition: We'll show you data-driven strategies to convert more qualified leads into loyal customers, increasing call volume and network reach• Transforming dispatch: Our smart tools optimize scheduling and routing, ensuring faster first-time resolutions and happier customers. CallPoint is exceptionally good at filtering out high value bookings for dispatch to prioritize• Empowering technicians: Improved booking details and notes enable technicians to arrive prepared, leading to faster service and greater efficiency.• Data-driven decision making: Real-time insights and analytics give you clear visibility to make informed choices that drive network growth and profitability.

Phoenix

Develop advanced analytics strategies that turn your data assets and analytic capabilities into a true competitive advantage.Deploy advanced analytics for decision support to improve your operational effectiveness and efficiency, and test the results of your customer-facing digital initiatives to ensure maximum impact.Build an advanced analytics organization, embedding the capabilities you need to execute your Big Data and analytics strategies consistently while also addressing the change management issues that naturally arise.

Phoenix, Arizona Area

Establish strategies including new and unique ways to improve operations to move forward by setting goals to meet and exceed service levels, gathering pertinent business, financial, service and operations information, identifying and evaluating trends and options, choosing a course of action, defining objectives and evaluating outcomes all while fostering teamwork and collaborative client partnerships. Collect and analyze metrics/run reports• Train and motivate representatives-- lead by example• Have the ability to create and maintain a process driven work environment.• Hire, train and on-board new Call Center Agents as required to meet quotas• Carry out management of call monitoring, coaching, training, development, corrective action, and reviews for all subordinates daily• Process weekly reports for submission to leadership team• Oversee and ensure conflict resolution between associates and customers• Ensure that all employees follow the company’s best practices for call center management and operations• Develop presentations and talks to motivate and educate call center agents• Communicate company goals to associates so every employee understands his or her role• Conduct periodic surveys of customers and potential customers to ensure quality control• Other duties as assigned.

Tempe, Az

Financial Credit Analyst

Finance

Education record

Accounting And Finance