Ralph Ramirez Email & Phone Number

Compton, California, United States

• Manage and maintain data over database software such as Excel or Trinium.

Long Beach, California, United States

• Provided first tier technological aid to 30,000+ students, faculty, and staff.
• Supported Windows, MacOS, iOS, and Android devices.
• Helped with technology via phone, face-to-face, email, or zoom.
• Systematically reviewed and categorized reported issues within Team Dynamix ticketing system, then answer or reassign them accordingly based on their nature and priority.
• Managed user accounts in Microsoft Entra Admin Center to change authentication, passwords, or to troubleshoot.
• Managed computers and accounts through Active Directory via Active Directory Users and Computers.Discover which applications users have access to within the SSO applications and verify what they have access to.

Long Beach, California, United States

• Support campus faculty and staff by installing and troubleshooting computer hardware and equipment to create an efficient workplace and streamline technological services for student programs and on-campus business.
• Familiarized with cloud-based device management and deployment through Azure Active Directory and Microsoft Intune for Endpoint management
• Reimage and troubleshoot equipment (desktops, laptops), operating systems, and software
• Reimaged desktop and laptops via Intune to ready them for end users.
• Converted Campus Domain laptops and desktops to Intune.
• Answered tickets via Team Dynamix and troubleshooted them through ticketing system, in-person, or remote.

Long Beach, California, United States

• Provide CSULB faculty staff and students with technical assistance over the phone
• Liaise with supervisor to provide efficient troubleshooting for faculty and students on various devices
• Collaborate with team members to coordinate an efficient, quality, and timeliness technical support
• Listen attentively to the caller’s needs to ensure a positive experience
• Collaborated with the hiring team to recruit and interview new employees for the student assistant position.

Long Beach, California, United States

• Supported 2,000+ students with Windows/Mac, Chromebook, Citrix lab, and Microsoft Office 365 issues via in person, phone, email, and Zoom screenshare.
• Collaborated with the Network and Server Administrators to initiate and solve complex technical issues and escalate them accordingly.
• Resolved user account issues by assisting user in resetting passwords and generate one-time passcode.
• Trained, mentored, directed, and verified the work of new hires.
• Documented every step of the problem-solving process up to the point the problem was eventually resolved.

Master Of Science - Ms, Electrical Engineering

Focus on Communication, Networking and DSP

Bachelor Of Science - Bs, Computer Engineering

Activities and Societies: Society of Women Engineers - HE FOR SHE