Ralph Ramirez Email & Phone Number

Salt Lake City Metropolitan Area

• Act as account manager and point of contact for a corporate trust book of business working with the account associates to ensure correct fee billing and collection. Partner with the lease setup team and middle office.
• Manage daily activities for a trust portfolio by ensuring the accurate establishment, administration and operation of the accounts.
• Read and interpret trust and other legal documents in order to identify administrative requirements and responsibilities related to new and ongoing business.
• Coordinate with business negotiations consultants and account associates to ensure the accurate establishment, administration and operation of accounts.
• Balance policies and procedures while considering and responding to the customer's needs
• Ensure compliance with regulatory and risk policies

Salt Lake

• Act as account manager and point of contact for a corporate trust book of business working with the account associates to ensure correct fee billing and collection. Partner with the lease setup team and middle office.
• Manage daily activities for a trust portfolio by ensuring the accurate establishment, administration and operation of the accounts.
• Read and interpret trust and other legal documents in order to identify administrative requirements and responsibilities related to new and ongoing business.
• Coordinate with business negotiations consultants and account associates to ensure the accurate establishment, administration and operation of accounts.
• Balance policies and procedures while considering and responding to the customer's needs.
• Ensure compliance with regulatory and risk policies.

Salt Lake City, Utah

Perform duties as full-service banker; assist internal and external clients with all requests for banking and brokerage products. Utilize all bank resources to strengthen client relationships and display sound judgment in policy exceptions when appropriate. Analyze clients’ needs, resolve requests, and refer to the correct departments. Provide assistance.

Sandy, Utah

• Provided financial counseling and solutions after assessing clients’ needs based on their current financial situation. Educated clients on available products and services as well as the trading process utilizing the.
• Displayed extensive knowledge of financial markets and investments and applied key principles appropriately to individual clients.
• Proactively solved problems regarding customer accounts and exhibited total confidentiality with sensitive financial information.

Salt Lake City, Utah

• Managed business clients and implemented strategic plans to meet clients’ needs based around their short and long term business goals. Analyzed information from various sources to develop unique and accommodating.
• Formulated action plans with subordinates to optimize overall production resulting in a 4.1% increase in referral rates and a 1.12% increase in warm transfer rates.
• Supported business bankers in complicated client concerns through education and training leading to increased client satisfaction.
• Identified Consumer product opportunities among businesses and referred products to effectively capture prospect

Salt Lake City, Utah

• Performed various bank operations and assisted customers with all consumer-based needs such as account openings and teller transactions. Offered customers advice on daily banking activities by assessing their needs and.
• Maintained detailed knowledge on all aspects of retail banking including teller activities, personal banking, and customer service.
• Conducted nine month training program for new team members on how to effectively utilize banking systems and P.A.C.T. model to achieve sales and referral goals.
• Provided client consultation on proper account management tools and resources to help ensure their financial success.