Ralph Roach Email & Phone Number

O'Fallon, Mo

Quality Assurance and Process Improvement roles including regression testings, review, approve, & implement change records on TPF Online and TSO/MVS systems for Offline using Changeman, BuildForge, ClearCase, ClearQuest, Infoman & ServiceNow tools on Windows and Linux platforms.Assisted with customization of IBM Rational Suite (BuildForge, ClearCase, ClearQuest) within Eclipse-based Developer's Toolkit on Windows & Linux SUSE/Redhat platforms for source code promotion from Development to Production as part of TPF OS upgrade to zTPF OS.Eliminated errors with online program versions in TPF images under TPF 4.1 resulting in error-free monthly new image installs, automated several manual processes related to image and loadset creations, created reports to validate program versions in new images, ensured smooth transition from TPF 4.1's Changeman to zTPF SCM for developers for online source code implementation/versions for 2 production and 20 test systems.Leveraged VBA macro programming to automate Excel spreadsheets such as read Outlook email requests to create csv files, auto format worksheet based on different conditions/values, process csv files, create PDF instructions, create charts, etc. Familiar with Linux/Unix basic commands, Korn shell programming, scripting, basic Perl scripts, Java, JavaScript and other web technologies.Worked with basic Sharepoint such as wiki pages, lists, work flow, granting privileges.Worked with various groups such as developers, TPF group, change management, project management, operations, production control group, onshore/offshore TCS contractors which included trainings on our processes/responsibilities.

Greater Chicago Area

CitiCards (2003 - 2007)The Associates (1998 - 2003)SPS Payment System (1995 - 1998)Worked as Programmer/Analyst on Reporting and New Application Processing System teams within Retail Private Label Credit Card industry for above 3 companies (buyouts) from 1995 - 2003.Involved in coding changes, data extraction, process improvements including several processes such as COB, Adhoc, Securitization, Promotional Enrollment, Marketing Mailing List, Pre-Approved campaigns, Incident tracking. Served as Y2K Coordinator on Reporting team, COB Coordinator on both Reporting and NAPS teams, involved with conversion of Posting system to FDR, worked on Credit Bureau reporting (METRO 2), generated Securitization reports and processed replenishment requests. Worked with various level of managements and departments such as Marketing, Accounting, Legal and I/T subgroups like Collections, Retail Merchant System, Posting, few others.