Ralph E. Adrien Email & Phone Number

Yonkers, Ny

Overall management of web, content management system, and mobile assigned projects of an Agile team responsible for designing and building software components for the delivery of web applications to millions of Consumer Reports users, including coordination across departments/divisions, status monitoring and reporting, and stability of these web and mobile projects.• Managed the lifecycle of code development, from ideation to sprints to deployment• Provided servant leadership to the team, garnered respect from team members• Facilitated scrum ceremonies (grooming, sprint planning, retrospectives, daily stand-ups, etc.)• Protected team from over-commitment, managed backlog, prioritized resolution of defects/bugs as evidenced by the on-time delivery of organization’s major strategic initiatives• Enacted change and continuous improvement increasing the productivity of Scrum team and the quality of deliverables.• Designed business processes along with the identification of associated data elements and values to memorialize every step of process• Nurtured a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged. Empowered teams to self-organize and grow cross-functionality• Facilitated discussions, decision making, and conflict resolution• Worked with Product Owners and Engineering Managers to identify and manage cross-team tasks and department dependencies

New York, Ny

Deployed to Accenture's Financial Services practice working with Insurance clients in Property & Casualty to create, design and build new business models, help them integrate and operate them, and guide them in industrializing their operations, which enables them to reduce their costs, improve customer service, grow revenue, and attain real differentiation.- Held overall Accenture responsibility for leading Claims Software implementations, managing team located in both onshore and offshore locations. Responsibilities included: Requirements Management, Scope Validation, Risk and Issue Management, Change Request Coordination, Interface Requirements Completion for other Vendor and Downstream Applications Requirements- Developed and executed activities related to end-to-end project management, including project plans and estimates, scoping and requirements through implementation and deployment. Proactively monitored, managed and reported on execution of deliverables for multiple projects. Pursued and closed new business opportunities.- Led client business partners in gathering current business data and processes related to claims administration. Organized workshop to document current state functionality, created process design models and Conceptual Model of future Claims environment.

White Plains, Ny

Managed Business Analysis and User Experience. Elicited functional requirements and business processes. Created user narratives for wireframe designs. Handled issue and risk management. Created and maintained visual models, including process diagrams, logical business models, and context diagrams. Guided business sponsors to outline business case.

Created and implemented rigorous, standards-based, objective driven lessons and assessments. Analyzed data on student performance to effectively teach and adapt curriculum. Provided differentiated support including accommodations and modifications to ensure all students are able to meet and exceed standards. Participated in ongoing professional development. Enforced school-wide systems and procedures to effectively manage the classroom. Continually communicated with students and families regarding academic, behavior performance, and progress. Served as a homeroom teacher and student advisor.

Performed Business Analysis, Process Assessment and Requirements Management across Insurance P&C and Healthcare, Banking, Online Advertising industries and the Public Sector.- Managed team using MS Project or Rational Team Concert achieving optimal resource allocation and timely risk mitigation decisions.- Constructed Business Process Models presenting a sequential picture of “as is” processes with analysis and identification of pain points leading to the construction of “to be” processes.- Performed Requirements Management and led Requirements Gathering to assist clients in defining, prioritizing and validating requirements and related technology development to streamline P&C processes.- Developed Use Case Narratives and Diagrams applying Unified Modeling Language (UML), providing the basis for functional requirements document, user testing artifacts and end-user training deliverables.- Created Business Requirements and Functional Specification documents to complement use cases with user experiences and motivations description, feature usefulness and usability, and requirements interactions.- Completed Reference Data Analysis by leading the identification and verification process of valid values for new application implementation.- Collaborated with Data Architects by contributing and validating the Logical Data Model, ensuring that data model entity relationships properly met business objectives and allowed for scalability.

Supervised Functional team through the project full life cycle of the customization of a web-based software application used in the P&C Insurance market, designed on a 3-tier Microsoft .Net architecture. Handled Claims re-engineering projects at major insurance carriers for Accenture’s Financial Services Solution Group.- Planned Design, Development, Test Preparation and Execution phases by developing staffing matrix, matching task inventory and skill requirements to generate optimal resource loading and scheduling.- Managed the Design, Test Prep and Execution phases resulting in each phase being delivered within budget and on time.- Directed Reference Data gathering and the data flow between applications through system interfaces.- Created and maintained Work plan and Weekly Tracking.- Managed budget, schedule and completion of deliverables/tasks. Identified, managed and resolved issuesto ensure on-time delivery.- Continuously assessed project risks and dependencies on other project teams or client initiatives tominimize impact on schedule and budget.

Responsibilities included creating, maintaining and deploying Customer-ready, Sales toolkit for all France Telecom International Services that assisted the sales team in identifying, qualifying and closing sales opportunities, coordinating annual budget preparation, monthly activity reports and lead management at major marketing events.

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