Ralph Hansen Email and Phone Number

Provides outstanding customer service as Internal Agency Account Manager for the Church's Missionary Department. Serves as strategic advisor, process expert, and sole point of contact and liaison between customer product mangers and production resources. Leads multi-discipline and interdepartmental team that creates, publishes, develops, and maintains more than 100 products distributed worldwide in over 50 languages, with a combined budget of $5 million.

Led 17-person team and served as member of embassy executive management team; collaborated across 12 departments and 6 government agencies to solve challenging international crises• Skilled communicator; wrote 17 reports read by the U.S. President; briefed ambassadors, cabinet officials, and members of Congress• Detail-oriented manager; cut $1.5 million budget by 10%, improved report quality by 57% in first year; insured 100% compliance with 214 standard processes • Proven cultural… Show more Led 17-person team and served as member of embassy executive management team; collaborated across 12 departments and 6 government agencies to solve challenging international crises• Skilled communicator; wrote 17 reports read by the U.S. President; briefed ambassadors, cabinet officials, and members of Congress• Detail-oriented manager; cut $1.5 million budget by 10%, improved report quality by 57% in first year; insured 100% compliance with 214 standard processes • Proven cultural awareness and sensitivity; chosen by peers to lead association of 120 military attachés from 85 nations Show less

Managed 20 programs and $267 billion portfolio; developed and executed $2.5 budget.• Developed and implemented plan to replace cancelled $1.2 billion program; understood customers, determined alternative solution, mitigated risk, met customer requirements, and cut cost 40%• Senior Air Force representative on 70 requirements boards; balanced and defended user requirements against competing programs

Led 10-person team to manage 32 products in $4.2 billion portfolio for 356 A-10 aircraft; developed and executed $2.5 billion budget.• Led 1100 stakeholders in $1 billion program of 6 integrated products; overcame impossible roadblocks to complete delivery 2 years early and 45% under budget• Developed industry-unique agile software development cycle; decreased release timeline 66% and increased customer responsiveness 300%• Integrated 8 products into a single installation; saved… Show more Led 10-person team to manage 32 products in $4.2 billion portfolio for 356 A-10 aircraft; developed and executed $2.5 billion budget.• Led 1100 stakeholders in $1 billion program of 6 integrated products; overcame impossible roadblocks to complete delivery 2 years early and 45% under budget• Developed industry-unique agile software development cycle; decreased release timeline 66% and increased customer responsiveness 300%• Integrated 8 products into a single installation; saved $12.4 million in installation costs and increased asset availability 40%• Created process to identify, document, and prioritize 2000 user requirements; led customer research, wrote user stories, and led 300 stakeholder conference; benchmark copied world-wide Show less

Led 50-person team in 8 departments and managed all aspects of $47 million/21,000 event training program. Managed $51.2 million budget. • Created certification instruments and reports and developed and monitored key performance metrics of complex and constantly changing program; earned "outstanding" rating during headquarters inspection • Developed innovative strategy to complete 100% of contract despite 65% staffing and 10% budget cut; received highest inspection rating• Supervised… Show more Led 50-person team in 8 departments and managed all aspects of $47 million/21,000 event training program. Managed $51.2 million budget. • Created certification instruments and reports and developed and monitored key performance metrics of complex and constantly changing program; earned "outstanding" rating during headquarters inspection • Developed innovative strategy to complete 100% of contract despite 65% staffing and 10% budget cut; received highest inspection rating• Supervised 24/7 combat operations for 4 months; directed the response to 92 emergency calls for air support Show less

Instructed graduate-level leadership and management courses to 3,600 students from all military services and 77 foreign countries. Director of advanced degree programs.• #1 ranked faculty instructor for 3 years; taught most popular elective course to rave reviews• Created and published 34 hours of graduate level curriculum; created total instrutional solutions used by 4,000 resident and 60,000 online students• Guided 100% of 57 students through advanced degree program; chaired 9… Show more Instructed graduate-level leadership and management courses to 3,600 students from all military services and 77 foreign countries. Director of advanced degree programs.• #1 ranked faculty instructor for 3 years; taught most popular elective course to rave reviews• Created and published 34 hours of graduate level curriculum; created total instrutional solutions used by 4,000 resident and 60,000 online students• Guided 100% of 57 students through advanced degree program; chaired 9 thesis committees Show less

Led 11-person team in planning and implementing complex test programs utilizing $1.2 billion in assets. Authored test reports for worldwide dissemination.• Designed, led market research, conducted needs assessments, tested, and fielded new suite of software products; connected developers and customers to create best-in-industry user interface• Devlooped unique human integration system that saved $1.7 million in development and production costs• Built relationships and improved… Show more Led 11-person team in planning and implementing complex test programs utilizing $1.2 billion in assets. Authored test reports for worldwide dissemination.• Designed, led market research, conducted needs assessments, tested, and fielded new suite of software products; connected developers and customers to create best-in-industry user interface• Devlooped unique human integration system that saved $1.7 million in development and production costs• Built relationships and improved interdepartmental collaboration within diverse organization; increased scheduling efficiency by 24% Show less

Instructed, motivated, insured proficiency, and determined qualifications for 44 people. Mentored and led professional development of 12 person team.• "Top Gun" graduate; completed military's most challenging instructor program; certified platform, classroom and flying instructor; awarded 350 training qualifications • Scheduled use and insured 100% accountability of $400 million, 121,000-item equipment inventory• Led curriculum development, presentation, and post-learning… Show more Instructed, motivated, insured proficiency, and determined qualifications for 44 people. Mentored and led professional development of 12 person team.• "Top Gun" graduate; completed military's most challenging instructor program; certified platform, classroom and flying instructor; awarded 350 training qualifications • Scheduled use and insured 100% accountability of $400 million, 121,000-item equipment inventory• Led curriculum development, presentation, and post-learning assessments of 100 courses for 200 skilled professionals; created computer based training curriculum to reduce instructor workload 25% Show less