Ram Krishna Email & Phone Number

Hyderabad, In

Bengaluru, Karnataka, India

• Extending Remote Hand support for all client requests.• Incident and change management handling as per the SLA.• Firewalls, Routers, Storage, and switches monitoring 24/7.• • Responsible for creating and maintaining objects, services, and security policies in the FortiGate firewall.• Planning and upgrading the firmware of the FortiGate firewalls based on the recommended upgrade path. • Configuration and troubleshooting of IPsec VPN tunnels.• Configuring and managing remote access VPN solutions for secure connectivity. • Configuration and troubleshooting of High Availability in the firewall. • Configuration and management of DHCP, NAT, SNMP and NTP on the firewalls to optimize network functionality and monitoring. • Creating and managing the administrative accounts on firewalls, ensuring the proper access control and permissions. • Monitoring the FortiGuard PSIRT advisories and applied patches and mitigations to address reported vulnerabilities. • Day to day working on assigned incidents, service requests and change tickets. • Performed the migration of two Juniper SRX firewall to FortiGate 60F firewall• Work experience on FortiGate 60F, 100E, 600E, firewall models.

Bangalore Urban, Karnataka, India

• Switching and routing L2 support.• Familiar with protocols including TCP/IP, OSPF, BGP, VLAN, STP DHCP, DNS, VLAN, PPP, ICMP, ARP, and NAT etc.• Troubleshooting Knowledge on OSPF, BGP, VLAN/VTP/ STP/ Port channel/HSRP/VRRP/ VSS & VPC.• Coordinating with client and internal teams for troubleshooting the issues.• Managed daily Data Center operations of a 300+ node, multi-network, multi-vendor.• Access points (WIFI) installation and troubleshooting.• RCA analysis and documentation • Participating in compliance certifications (TIA 942, PCIDSS CLIENT AUDITS and All ISO compliance)• 24/7 Proactive monitoring and escalating to the concern teams.• Creating and working on tickets for clients as per the SLA. • Handling OEM support tickets and coordinating.• Knowledge on Cloud technology.• Team management and day to day work load assignments for different projects.• Extending Remote Hands support for Global clients.• Coordinating with all DCS team DCS-related for all Data Center related operations and support.• Training the team, enhancing the skills, and upgrading to the latest versions of firmware.

Bengaluru Area, India

• Extending Remote Hands support for all client requests.• Mounting new devices like switches, routers, servers, and firewalls, etc.• Basic troubleshooting of the switches, routers, and other network devices. • Cable patching and managing.• Maintaining proper temperature, humidity.• Creating and working on tickets for clients.• Performing Internal/external audits and Sharing reports to clients.• Active support via email with Request and Incident inboxes.• Contacting resolver team on priority tickets and chasing them to get timely updates for customers.• Checking and downloading server logs and alerts.• Creating TT in Sm9 tool depending up on the severity Like S1, S2, S3, S4 T T's.• Collecting logs and D-set report of the servers.• HDD replacement in server with customer approval.• Worked on Dom’s (asset tracking, device commissioning, and de device commissioning)• Monitoring the customer servers, services, and applications using Nagios and Check MK. • Terminating the link on both the device side and the ISP side.• Extending Remote Hands support for Global clients (Equinox and Dallas).

Bengaluru, Karnataka, India

• Extending Remote Hands support for all client requests.• Mounting new devices like switches, routers, servers and firewalls etc.• Basic troubleshooting of the switches, routers and other network devices. • Cable patching and managing.• Maintaining proper temperature, humidity.• Creating and working on tickets for clients.• Performing Internal/external audits and Sharing reports to clients.• Active support via email with Request and Incident inboxes.• Contacting resolver team on priority tickets and chasing them to get timely updates for customers.• Checking and downloading server logs and alerts.• Creating TT in Sm9 tool depending up on the severity Like S1, S2, S3, S4 T T's.• Collecting logs and D-set report of the servers.• HDD replacement in server with customer approval.• Worked on Dom’s (assert tracking, device commissioning and de device commissioning)• Monitoring the customer servers, services and application using Nagios and Check MK. • Terminating the link both device side and ISP side.• Extending Remote Hands support for Global clients (Equinox and Dallas).